Q: How do I change my password?
Q: Are there any requirements or guidelines for creating a password?
Q: How will I know when my password is going to expire?
A: The system will prompt you when it's time to change your password.
Q: What if my password will be expiring soon?
A: Administrative Portal passwords expire after 60 days. Beginning 10 days before the password expires, you will see this message after you sign in: Your password will expire in x days. Do you want to change your password now? If you are ready to change your password, follow these steps:
Q: What if my password has expired? Can I still sign in?
A: Yes, but what you need to do depends on the message you receive:
Q: What if I remember my password but it doesn't work and the message Your User ID and/or Password are invalid. displays?
If your password still doesn't work, request a system-generated password. Continue with Step 1 below:
A time saving hint: Copy and paste the new, system-generated password. In step 5, after you are presented with the new password, highlight it (only highlight the password's 10 characters; do not highlight the space or characters following the 10th character), and with your cursor on the password, right-click and select Copy. Next, click OK. On the sign in page, after entering your user ID, right-click in the password field and select Paste. (Confirm that only 10 bullets display. If there are more than 10 bullets, delete the extra bullets to the right.) Click Sign In and the Self Service menu page displays.
Q: When trying to sign in, I receive the message "Your Account is Locked." What does it mean?
A: As a security precaution, you are temporarily locked out after too many failed sign-in attempts. Contact your Agency's Security Administrator or the SWIFT Help Desk at (651) 201-8100, option 2.
Q: I don't know my user ID or initial password. Who should I contact?
A: Contact your your agency's security administrator or the SWIFT Help Desk at (651) 201-8100, option 2.