Printing Tips
The majority of Self Service pages were not designed or intended to be printed. However, if you have issues when printing the paystub or W-2, try the following:
- Make sure you have selected the correct printer, that the printer is turned on, and that it is not out of paper or jammed.
- Select Print in the upper right-hand corner of the page between Home and Sign out, instead of using the Print option on your browser. This usually prints the paystub or W-2 on a single page.
- Print a PDF copy:
- Paystub - On the Employee Paycheck History page, select the PDF checkbox, and then the View Paycheck button before printing.
- W-2 - On the Employee W-2 Forms page, select the View PDF checkbox, and then the View W-2 button before printing.
- If portions of the paystub are cut off, try adjusting the margins on all sides to .25" or less (margins are usually adjusted in page setup).
- Make sure your computer meets the requirements; Self Service Software and Hardware Requirements. If you don't have a supported browser, consider downloading one of the browsers listed.
If the printed page is mostly blank, it's possible that your browser version does not support printing without sacrificing security. Make sure your browser meets the requirements; see Self Service Software and Hardware Requirements. If you don't have a supported browser, consider downloading one of the browsers listed.
Here are some other options:
- Check to see if your agency has computers where employees can print paystubs.
- Use Print Screen.
- Copy and paste paystub/W-2 into a word processing application, format if necessary, and print.
- Try the suggestions for How can I get it to print larger? (below)
How can I get it to print larger?
If the paystub is too small or only the header prints out, here are some options:
Internet Explorer Option #1:
- Select the Print link in the upper right corner of the Self Service screen.
- When the Print box appears, select the "Preferences" button.
- When the Printing Preferences box appears, select the "Effects" tab.
- Select the "% of actual size" radio button and use the scroll bar to move right. (Example: Use 125 in the box; this works with Internet Explorer 8.)
- Select OK.
Internet Explorer Option #2:
- Right click or press Shift + F10 on the page and select "Select All" from the pop-up menu. All fields on the page are now highlighted.
- From the browser menu, select "File" and then "Print Preview."
- Select "As selected on Screen."
- Change the "Shrink To Fit" field to a percentage. (A suggested value is 95%; this works with Internet Explorer 8.)
- Select the Print icon.
Mozilla Firefox Option #1:
- Right click or press Shift + F10 on the page and select "This Frame."
- Select "Print Frame."
- Select printer and select OK.
Mozilla Firefox Option #2:
- On the page, highlight the area you want printed.
- Select on the Print link in the upper right corner of the Self Service screen.
- Under "Print Range," select "Selection."
- Select OK.
Safari Option #1:
- On the page, highlight the area you want printed.
- Select on the Print link in the upper right corner of the Self Service screen.
- Under "Print Range," select "Selection."
- Select OK.
If those options do not work, try sending your paystub to a different printer, if possible. Different printers may print differently and/or offer different options. If none of these options suit your needs, you may need to work with your technical staff to find a solution that works for you based on the internet browser, internet version, operating system, individual settings and printer settings you are using.
