If you are looking for a career change, the State of Minnesota offers a number of jobs in a wide array of fields.
Contact your Human Resources or Payroll staff.
Self Service is generally available 24 hours a day, 7 days a week. However, there are times when database maintenance must be done. Maintenance is usually done on Sunday mornings and doesn't last very long. Try again later.
These messages generally mean there are system issues or connectivity problems. Closing and reopening your browser may help with reestablishing connectivity. If the system is down, try accessing Self Service later.
This indicates the system is busy. If it continues too long, contact your agency technical staff.
Yes. After a number of unsuccessful attempts, it's possible that you have been locked out. Contact your Agency Security Administrator. If you don't know who your Agency Security Administrator is, contact your agency HR/Payroll staff.
As a security precaution, you are temporarily locked out after too many failed sign-in attempts. Contact your Agency Security Administrator. If you don't know who your Agency Security Administrator is, contact your agency HR/Payroll staff.
The email address selfservice.mmb@state.mn.us is also a resource for unlocking accounts. You must provide your User ID (your 8-digit employee ID number.) This email box is monitored during normal business hours, Monday through Friday - but not evenings, weekends, or holidays.
Try these suggestions:
The password expiration date will reset if you change your password on the Change password page. However, if you receive a system-generated password via the Forgot Your Password? link, and do not change it, the password expiration date will not reset. This could result in receiving the "Your password has expired" message sooner than expected.
Open your browser again and go to http://mn.gov/selfservice. Enter your User ID (all 8 digits, including any leading zeros) and the system-generated password to sign in.
The system-generated password will work if you have not already been locked out for too many failed sign in attempts.
You must type (or paste) it exactly as it is presented. Do not include any spaces. Try using the system-generated password again, confirming that only 10 bullets display after typing (or pasting) it. If there are more than 10 bullets, delete the extra bullets to the right.
If you are temporarily locked out after too many failed sign-in attempts, contact your Agency Security Administrator. If you don't know who your Agency Security Administrator is, contact your agency HR/Payroll staff.
The system will prompt you when it's time to change your password. Self Service passwords expire after 60 days. Beginning 14 days before the password expires, you will see this message after you sign in: Your password will expire in "X" days. Do you want to change your password now? If you are ready to change your password, follow these steps:
Yes. If you receive a message that Your password has expired, you can still access Self Service as long as you change your password immediately by selecting here to change your password.
If you forget your password, this question and answer allow you to obtain a system-generated password by validating your identity. You control how the system will validate your identity:
TIP: If you use a date for your security answer, include the date format in your security question. For example:
Question: What is my cat's birthdate (mm/dd/yyyy)?
Answer: 05/02/2014
How do I clear my browser's cache, cookies, and temporary Internet files?
Instructions for Google Chrome:
Instructions for Microsoft Edge:
Instructions for Mozilla Firefox:
For other browsers, check the browser's Help resource for instructions.
If you still have problems, contact your agency's IT help desk for assistance.
In Self Service, many documents such as payroll forms and instructions are available as portable document format (PDF) files.
To view or print PDF files in Self Service, you need to have the required version of Adobe Acrobat Reader; see Self Service Software and Hardware Requirements. The Adobe Acrobat Reader software is free and easy to install on your computer. The latest version is available on Adobe's website at https://get.adobe.com/reader/. If required by your agency, check with your technical staff before installing the software on your office computer.
If you have the required version of Adobe Acrobat Reader and are still not able to view PDF files, it may be due to your web browser's pop-up blocker settings. If the PDF file pop-up window is blocked on your office computer, contact your technical staff for assistance. At home, consult your web browser's Help regarding pop-up windows.
Yes. Retirees and separated employees continue to have access to Self Service to obtain paystub and W-2 information. Your User ID continues to be your employee ID (8 digits, all numeric) used previously as an active employee. If you do not remember your employee ID, contact the human resources or payroll office of the last agency you worked for. If you do not remember your password, or if it does not work, go to FAQ Password - Not Working or Forgotten, and follow the instructions.
Paystubs will continue to be available on the Self Service website until they are archived.
W-2 forms will be accessible to employees who consented to receive their W-2 form electronically. If you have not consented to receive your W-2 form electronically, you can do so at any time on the Self Service website.
Yes. Retirees who received an additional ID to access benefits and insurance information must use their original employee ID to access their paystubs and W-2 forms.
The majority of Self Service pages were not designed or intended to be printed. However, if you have issues when printing the paystub or W-2, try the following:
If the printed page is mostly blank, it's possible that your browser version does not support printing without sacrificing security. Make sure your browser meets the requirements; see Self Service Software and Hardware Requirements. If you don't have a supported browser, consider downloading one of the browsers listed.
Here are some other options:
If the paystub is too small or only the header prints out, here are some options:
Internet Explorer Option #1:
Internet Explorer Option #2:
Mozilla Firefox Option #1:
Mozilla Firefox Option #2:
Safari Option #1:
If those options do not work, try sending your paystub to a different printer, if possible. Different printers may print differently and/or offer different options. If none of these options suit your needs, you may need to work with your technical staff to find a solution that works for you based on the internet browser, internet version, operating system, individual settings and printer settings you are using.
1. Select Actions List (the three dotted box on the upper right side of the screen).
2. Select Sign Out.
Security Note: If you are using a public computer and don't sign out, the next person may be able to view your information. You must close all PDF files that opened in separate windows for the same reason. Close the browser window after you sign out.
Your data is secured in multiple ways, including firewalls, encryption, and-of course-your user ID and password.
The page you expected to see has been deleted from your browser's files. This is a security feature. If you receive this message, select the Refresh button located on your Internet browser toolbar or select Home to return to the Self Service page.
The page you expected to see has been deleted from your browser's files. This is a security feature. If you receive this message, select the Refresh button located on your Internet browser toolbar or select Home to return to the Self Service page.
After 20 minutes of inactivity, the system signs you out automatically. This is a security feature. To keep the system active, select a button, link, or icon on the Web page. Once the page expires, you may sign in again or close the page.
If you are separated or retired from state service, and you were assigned a benefits ID to access insurance information in Self Service, you may have signed in with the benefits ID. The benefits ID cannot access payroll information. To access payroll information such as your W-2 forms or paystubs, you must sign in with your original state employee ID. If you don't know what your original employee ID is, contact the human resources or payroll office of the last agency where you worked.
