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Refunding customers requires collaboration between Accounts Receivable (AR) staff and Accounts Payable (AP) staff. Refunds are initiated with a maintenance worksheet in the AR module. There is a batch process that shares refund information with the AP module, where a system-generated voucher is created for the refund payment. In order to make a refund payment to a customer, the customer must have a Supplier ID. Customers are set up at the Business Unit level, whereas Suppliers are shared enterprise wide for the State of Minnesota.
Before starting a refund, you must locate the Supplier ID and connect it to the Customer record. The Customer and Supplier must be linked together for this process to work. Once the refund payment has been completed in the AP module, it is important for agency staff to disconnect that Supplier ID from their customer record. If you do not disconnect the Supplier ID, another agency wanting to process a refund, will be unable to connect the Supplier ID to their customer record. Therefore, no further refunds from other agencies can be processed for this customer.
To learn more about customer refunds, please refer to the Processing Refunds Quick Reference Guide.
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