Supervisors are in unique positions to help employees.
1. Show care and concern to the employee. Refer to the behavior you observe, such as frequent tears, outbursts, or avoidance of others at work. Do not assume you know what’s causing the behavior. And don't try to diagnose what you observe.
2. Balance concern with accountability. When there is a performance concern, be honest, clear, firm—and respectful. The help you offer is most successful when the approach is balanced with genuine care and accountability.
3. Separate a referral for help from disciplinary action. A referral is not disciplinary and is not a substitute for progressive discipline.
4. Do not require an employee to use counseling or other Lifestyle Benefits services through LifeMatters. The program is voluntary. Whether or not an employee follows through with a referral, a supervisor should continue to monitor and document job performance, take action necessary to provide accountability, and attempt to motivate the employee to correct the behavior.
5. Do not reference LifeMatters or the Employee Assistance Program in an employee’s performance evaluation. Recommending Lifestyle Benefits available through LifeMatters is an employer’s offer of help, it is not a measure of an employee’s performance.
Leadership and Team Dynamics consultants are here for leaders who have concerns about relationships and behavior in the workplace. We can help sort out complex and sensitive workplace issues, provide coaching and language for specific situations, and offer techniques and direction to ensure a healthy, productive resolution. The earlier you contact a consultant the greater likelihood of success. Leadership and Team Dynamics consultants work under the Employee Assistance Program. You can call them at 651-259-3841 or send an email. They will respond within one or two business days.
If you need help right away, call 911 or 988. If you are looking for help with everyday life, counseling, or other Lifestyle Benefits, contact LifeMatters. They also offer help with legal needs such as wills and will kits; financial topics like planning, budgeting, and investing, and other help offered through the Employee Assistance Program.