Senior Management Consultant
Erica Klein joined MAD in 2017, bringing skills and experience that include organization development, talent management, facilitation, mediation, change management, technology implementation, and business process redesign.
Erica has experience in both the public and private sector. Prior to joining MAD, she worked for Hennepin County, Jefferson County (Alabama), MnDOT, and several private-sector organizations, including Personnel Decisions International (PDI) and Infor. At Hennepin County, where Erica was an organization development consultant, her projects included an engagement survey and follow-up action planning with the Public Works department, business process redesign for the Elections department, change management for combining six social services departments into one, as well as team building retreats, conflict mediations, and group facilitations for many county departments. At Infor, Erica’s consulting work focused on implementing strategic talent management processes, including employee performance management, goal management, succession management, and integrated competency architectures that follow the talent lifecycle.
Erica has a PhD in industrial organizational psychology from University of Houston, an MBA from University of Pittsburgh, and a bachelor’s degree in public policy and management from Carnegie Mellon University. Erica also possesses the HR certification SHRM-SCP.