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HCBS provider toolkit

Since the creation of Minnesota’s home and community-based services (HCBS) waiver system, Minnesota’s Department of Human Services (DHS) and providers have been working together to ensure older adults and people with disabilities have access to the highest-quality services in every community. Providers like you play an important role in making sure people make their own choices and pursue their desired opportunities, contribute to their communities and are treated with dignity and respect.

The HCBS provider toolkit contains frequently asked questions, guidance and examples of provider practices that support choice and autonomy for people who receive HCBS. 

New: In addition to the toolkit, DHS created three short videos to highlight providers that are doing excellent work to ensure their services are person-centered, that people have opportunities to engage in their communities and they are supporting people to have the highest possible quality of life. Watch a video trailer here (with captions) | Audio-described version

The videos can be found below under the “how can I learn more about…” questions under the Person-centered practices, Community engagement and Employment topics.

We encourage providers to use this toolkit and promising practice videos to help them generate ideas on how we can all better serve older adults and people with disabilities.

Note: In the questions and promising practices below, “we” refers to HCBS providers and “people” or “person” refers to people who receive Medicaid HCBS waiver services. The term “home” refers to HCBS provider residential settings where people who receive Medicaid HCBS waiver services live and call home.

Person-centered practices


Community integration and engagement



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