Health plan member services phone numbers
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TTY: Use your preferred relay service to reach any of the offices listed here.
| Blue Plus Contact | Contact information |
|---|---|
| Address: | Attention Processing Center
PO Box 982817 El Paso, TX 79998-2817 |
| Member Services | Blue Advantage (Medical Assistance, MinnesotaCare and Minnesota SeniorCare Plus [MSC+]): 800-711-9862, TTY 711
SecureBlue (Minnesota Senior Health Options [MSHO]): 888-740-6013, TTY 711 |
| Behavioral Health (BH) | BH Crisis Line: 888-275-3974
BH Outpatient Prior Authorization (PA) Fax: 651-662-6284 BH Inpatient PA Fax: 651-662-6283 |
| Dental |
Delta Dental: 651-406-5907 or 800-774-9049 |
| Nonemergency Medical Transportation | BlueRide: 651-662-8648 or 866-340-8648 |
| Pharmacy | Prime Therapeutics Incorporated (PTI) (contractor)
Blue Advantage (Medical Assistance, MinnesotaCare and Minnesota SeniorCare Plus): 844-765-5953 SecureBlue (MSHO): 888-877-6424 |
| HealthPartners Contact | Contact information |
|---|---|
| Address: | PO Box 9463
Minneapolis, MN 55440-9463 |
| Member Services | HealthPartners (Medical Assistance, MinnesotaCare, Special Needs BasicCare and Minnesota SeniorCare Plus) medical and dental: 952-967-7998 or 866-885-8880, TTY 711
HealthPartners (Minnesota Senior Health Options [MSHO]) medical and dental 952-967-7029 or 888-820-4285, TTY 711 |
| Behavioral Health | 952-883-5811 or 888-638-8787, TTY: 711 |
| Dental | HealthPartners (Medical Assistance, MinnesotaCare, Special Needs BasicCare and Minnesota SeniorCare Plus) 952-967-7998 or 866-885-8880, TTY 711
HealthPartners (Minnesota Senior Health Options [MSHO]): 952-967-7029 or 888-820-4285, TTY 711 |
| Nonemergency Medical Transportation | RideCareSM: 952-883-7400, 888-288-1439 or TTY 711 |
| Pharmacy | HealthPartners (Medical Assistance, MinnesotaCare, Special Needs BasicCare and Minnesota SeniorCare Plus) 952-967-7998 or 866-885-8880, TTY 711
HealthPartners (Minnesota Senior Health Options [MSHO]) medical and dental 952-967-7029 or 888-820-4285, TTY 711 |
| Hennepin Health Contact | Contact information |
|---|---|
| Address: | 300 S Sixth St, MC 604
Minneapolis, MN 55431-0604 |
| Member Services | Hennepin Health (Medical Assistance, MinnesotaCare and Special Needs BasicCare): 612-596-1036 or 800-647-0550 |
| Behavioral Health | Crisis Line: Hennepin County Community Outreach for Psychiatric Emergencies (COPE) ): for all ages 612-596-1223
Behavioral Health Service authorizations: www.hennepinhealth.org/providers/prior authorization Fax: 612-677-6222 or 888-734-0008 |
| Dental | Delta Dental: 866-298-5549 |
| Nonemergency Medical Transportation | Hennepin Health Member Services: 612-596-1036 |
| Pharmacy | Navitus: 833-210-5966 Local Direct Inward Dialing (DID) : 920-225-7031 (this call is free) |
| Itasca Medical Care Contact | Contact information |
|---|---|
| Address: | Itasca Resource Center
1219 SE Second Ave. Grand Rapids, MN 55744-3983 |
| Member Services | IMCare (Medical Assistance, MinnesotaCare and Minnesota SeniorCare Plus): 800-843-9536
IMCare Classic (Minnesota Senior Health Options [MSHO]): 800-843-9536 |
| Behavioral Health | IMCare Member Services: 800-843-9536 |
| Dental | IMCare Dental: 800-843-9536 |
| Nonemergency Medical Transportation | IMCare Member Services: 800-843-9536 |
| Pharmacy | IMCare Member Services: 800-843-9536 |
| Medica Contact | Contact information |
|---|---|
| Address: | Mail Route CP520
PO Box 9310 Minneapolis, MN 55440-9310 |
| Member Services |
Medica DUAL Solution (HMO D-SNP) (MSHO) and Medica AccessAbility Solution Enhanced (HMO D-SNP) (SNBC SNP) 888-347-3630
Medica Choice Care Prepaid Medical Assistance Program (PMAP) and Medica MinnesotaCare 800-373-8335 |
| Behavioral Health | Medica Behavioral Health: 800-848-8327 |
| Dental | Delta Dental: 651-406-5919 or 800-459-8574 |
| Nonemergency Medical Transportation |
Medica DUAL Solution (HMO D-SNP) (MSHO) and Medica AccessAbility Solution Enhanced (HMO D-SNP) (SNBC SNP) 888-347-3630 Medica Choice Care MSC+ and Medica AccessAbility Solution (SNBC) 877-379-7540 Medica Choice Care (PMAP) and Medica MinnesotaCare 1-800-373-8335 |
| Pharmacy | Medica DUAL Solution (HMO D-SNP) (MSHO) and Medica AccessAbility Solution Enhanced (HMO D-SNP) (SNBC SNP: 888-347-3630
Medica Choice Care MSC+ and Medica AccessAbility Solution (SNBC) 877-379-7540 Medica Choice Care (PMAP), Medica MinnesotaCare: 800-373-8335 |
| PrimeWest Health Contact | Contact information |
|---|---|
| Address: | 3905 Dakota St.
Alexandria, MN 56308 |
| Member Services | PrimeWest Health (Medical Assistance [MA], MinnesotaCare, Minnesota SeniorCare Plus and Special Needs BasicCare [MA only]): 866-431-0801
PrimeWest Senior Health Complete (Minnesota Senior Health Options [MSHO]): 800-366-2906 Prime Health Complete (Special Needs BasicCare [MA and Medicare integrated]): 877-600-4913 |
| Behavioral Health | 866-431-0801 |
| Dental | 866-431-0801 |
| Nonemergency Medical Transportation | Transportation: 888-814-6643 |
| Pharmacy | Medical Assistance (MA), MinnesotaCare, Minnesota Senior Care Plus, and Special Needs BasicCare (MA only): 866-431-0801
PrimeWest Senior Health Complete (MSHO): 800-366-2906 Prime Health Complete (SNBC MA and Medicare Integrated): 877-600-4913 |
| South Country Health Alliance Contact | Contact information |
|---|---|
| Address: | 6380 West Frontage Road
Medford, MN 55049 |
| Member Services | Medical Assistance, MinnesotaCare, Minnesota SeniorCare Plus, SingleCare (SNBC) and SharedCare (SNBC): 866-567-7242, TTY 800-627-3529 or 711
SeniorCare Complete (Medicare Advantage MSHO) and AbilityCare (Medicare Advantage SNBC): 866-567-7242, TTY 800-627-3529 or 711 |
| Behavioral Health | South Country Utilization Management: 888-633-4051
Fax: 888-633-4052 24-hour Nurse Line: 866-538-1226 |
| Dental | To schedule a dental appointment or find a dentist: 866-398-9419 |
| Nonemergency Medical Transportation | Member Services: 866-567-7242
TTY users call: 800-627-3529 or 711 |
| Pharmacy | Member Services: 866-567-7242
TTY users call: 800-627-3529 or 711 |
| UCare Contact | Contact information |
|---|---|
| Address: | Provider Assistance Center
PO Box 52 Minneapolis, MN 55440-0052 |
| Member Services | UCare Prepaid Medical Assistance Program (PMAP), MinnesotaCare and Minnesota SeniorCare Plus (MSC+): 612-676-3200 or 800-203-7225
Minnesota Senior Health Options (MSHO): 612-676-6868 or 866-280-7202 UCare Connect (Special Needs BasicCare [SNBC]): 612-676-3395 or 877-903-0061 UCare Connect plus Medicare (UCare’s SNBC Medicare Advantage Special Needs Plan): 612-676-3310 or 855-260-9707 |
| Behavioral Health | Members in crisis may contact UCare member services at: 612-676-3200 and will be triaged as necessary
UCare Mental Health and Substance Use Disorders Triage Line: 612-676-6533 or 833-276-1185 (this call is free) 8 a.m. – 5 p.m., Monday through Friday TTY: 612-676-6810 or 800-688-2534 (this call is free) |
| Dental | DentaQuest: 888-227-3310
DentaQuest Dual Plans: 855-209-3155 TTY number: 800-466-7566 |
| Nonemergency Medical Transportation | Members needing to schedule transportation contact our transportation team at: 612-676-6830 |
| Pharmacy | Fairview Specialty Pharmacy: 612-672-5260 or 800-595-7140 (this call is free)
Pharmacy Benefit Prior Authorization - Navitus Health Solutions Phone: 833-837-4300 Fax: 855-668-8553 General questions should start with UCare member services: 612-676-3200 |
| UnitedHealthCare Contact | Contact information |
|---|---|
| Address: | Network Management and Provider Relations
UnitedHealthcare 9800 Health Care Lane Mail Code: MN006-W900 Minnetonka, MN 55343 |
| Member Services |
Families and Children, MinnesotaCare, Minnesota SeniorCare Plus (MSC+) and Non-Integrated Special Needs BasicCare (SNBC) Member Services:
Integrated (Dual) SNBC Member Services: 844-368-5888 |
| Behavioral Health | 888-269-5410 |
| Dental | 888-269-5410 |
| Nonemergency Medical Transportation | 888-444-1519 |
| Pharmacy | Prescriptions: 888-269-5410 |