If you have forgotten your password when trying to log into NETStudy 2.0, you may use the Forgot Password feature to reset your password.
Click the Forgot Password link next to the Password field.
Enter your username in the Username field and click Next.
You will then be asked to answer the security question you chose when creating your original password. Enter the answer to your security question. Click Email New Password. The system will generate an automated email notification to the email address on file for your user account. The email will contain a new, system-generated password
Return to the log in page. Enter your username in the Username field and enter the system-generated password by copying and pasting (make sure no blank space is copied) the password into the Password field. Click Login.
The system will then prompt you to change your password. The Password must contain: 8-16 characters, one or more uppercase letters, one or more lowercase letters, one or more numbers, and one or more special characters. You will then be logged into the NETStudy 2.0 Home Screen.
If you continue to experience issues logging in or your email address has changed and you did not receive the system-generated password, please contact DHS using the contact phone number or email address provided on the NETStudy 2.0 login page.
A study subject's prior background study determinations may be immediately available to an entity if the background study was submitted in NETStudy 2.0 and the study subject met these requirements:
Correct Social Security number submitted
Fingerprints and photos performed an at authorized location
Named on a current roster
Received an eligible determination.
The background study requirements for the subsequent study cannot be greater. For example, if the current study requires an FBI record check and the previous clearance did not include an FBI record check, the determination cannot be transferred to the current entity.
Additional NETStudy 2.0 users may only be created by a current user who has been designated the Administrative Rights role. The Sensitive Information Person (SIP) will always be designated with the Administrative Rights role, and may also choose to create additional users with this role. Users who are not designated with this role will not be able to create new user accounts.
New users must read and sign the NETStudy 2.0 User Agreement attesting to understanding his/her role and responsibilities. The SIP is ultimately responsible for the actions of all NETStudy 2.0 users and ensuring compliance with the policies and procedures outlined in the NETStudy 2.0 User Agreement. Step-by-step user account creation is listed in the NETStudy 2.0 User Manual located in the help section once you are logged into an entity account in NETStudy 2.0.