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The Department of Human Services is committed to helping Minnesotans live their healthiest and fullest lives. Part of that commitment is ensuring providers give high quality services and operate as required by law.
The department recently reviewed and verified nearly 5,600 providers across the state Minnesota in an effort to remove noncompliant and potentially fraudulent providers from 13 high-risk Medicaid service areas. By the end of May, many providers will have been disenrolled. Our goal is to support continued access to care through the provider disenrollment period and share resources to help you meet your needs.
What does this mean for me?
Disenrolled providers may choose to close down, or appeal. Providers who appeal can continue to provide services during the appeal period.
If your provider closes, start here to ensure your service needs are met.
How to find a new provider
If you have a case manager or care coordinator through a county, contracted agency, Tribal Nation or health plan:
Contact your assigned case manager or care coordinator to discuss provider options that may be available for you and your needs.
- Search the County and Tribal Nation offices directory for county and Tribal social services contact information.
- Review the Health plan member services phone numbers webpage for health plan contact information.
If you do not have an assigned case manager or care coordinator, use these directories to find providers in your area:
- Minnesota Health Care Programs Provider Directory: Find contact information for providers in Minnesota broken down by the types of support you need. If you receive health care services through a health plan, do not use this directory.
- County Adult Mental Health Teams: Access assessments, referrals, case management and crisis support. If you don't know how to contact your county team, call United Way 211 at 1-800-543-7709 or dial 211, or visit 211unitedway.org.
Additional resources and support
- Minnesota Aging & Disability Resources (formerly MnHelp.info): This resource is a centralized place to find information on finding PCAs, mental and behavioral health support, autism support, housing, health care, transportation, money and finances, legal assistance and more. Search for waiver providers based on the specific waiver type.
- Disability Hub MN: A free statewide resource network that helps people with disabilities solve problems, navigate the system and plan for the future. Call 1-866-333-2466 (open Monday-Friday, from 8:30 a.m. to 5 p.m.).
- Minnesota Aging Pathways (formerly Senior LinkAge Line) for older adults and caregivers: Call 1-800-333-2433 (open Monday-Friday, from 8 a.m. to 4:30 p.m.).
- Mental health services and care coordination: Visit mn.gov/dhs/bha-resources/ for a complete listing of resources.
- Help with housing. Go to Housing Benefits 101 (HB101) to learn more about services that can help you find and keep housing. HousingLink provides affordable housing resources and information for renters. See also Minnesota Housing.
- Minnesota Autism Resource Portal: A step‑by‑step starting guide for people seeking autism‑related supports, organized by age with recommendations for who to contact, what assessments to request and which programs to start with.
- Financial assistance. You can apply for financial assistance and other programs online using the MNbenefits Application or completing the Combined Application Form and submitting it to your local county or Tribal human services office.
Advocacy resources
Contact a legal aid organization for tenant-landlord law help. HOME Line provides free or low-cost help to renters across the state. Hotline services are confidential and are available by phone or e-mail. A toll-free phone number is available for renters in Greater Minnesota. HOME Line offers hotlines for people who speak Spanish, Somali, or Hmong.
Contact the Ombudsman Offices in Minnesota to report your situation and get information about your rights.
Questions?
- Call your health plan's member services if you are covered by a health plan.
- Call Health Care Consumer Support for help finding fee-for-service covered services, at 651-297-3862 or 1-800-657-3672 (open Monday-Friday, 8 a.m. to 4 p.m.).
- For those who speak little or no English, HCCS provides free interpreter services.
- TTY: Use your preferred relay service.
Communications Toolkit for partners
Recipients of some Medicaid behavioral health and long-term care services may experience a service disruption as providers complete the revalidation process. Use these tools to connect enrollees with help if they need it.
Web graphics, social media posts
Graphics are PNG files, packaged in a ZIP folder and are in the following sizes:
- 1600px x 900px
- 1200px x 1200px
- 1080px x 1920px
- 1080px x 1350px
- 940px x 788px
Images and sample copy by language:
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English
Find Care social media posts - English (ZIP)
Service disruption? How to find a new provider: If you have a case manager or a health plan care coordinator, contact them first. If you don't know who your case manager or care coordinator is, you can find contact information online. Visit mn.gov/dhs/find-care for help, and to see which services may be impacted.
Call Health Care Consumer Support for help finding fee-for-service providers at 1-800-657-3672.
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Hmong
Find Care social media posts - Hmong (ZIP)
Koj qhov kev pab puas raug cuam tshuam? Yuav nrhiav ib tug kws muab kev pab tshiab li cas: Yog tias koj muaj ib tug neeg sawv cev pab koj (case manager) lossis tus kws pab tswj saib xyuas koj txoj kev kho mob (health plan care coordinator), hu rau tus neeg ntawd ua ntej. Yog tias koj tsis paub leej twg yog koj tus case manager lossis care coordinator, koj mus nrhiav tau lawv cov ntaub ntawv tiv tauj hauv online. Mus saib lub website mn.gov/dhs/find-care kom tau kev pab thiab saib seb cov kev pab twg tej zaum yuav raug cuam tshuam.
Yog tias koj xav tau kev pab nrhiav cov chaw lossis cov neeg uas muab kev pab raws li fee-for-service, thov hu rau Health Care Consumer Support ntawm tus xov tooj 1-800-657-3672.
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Somali
Find Care social media posts - Somali (ZIP)
Ma hakad baa ku yimid adeegga caafimaad ee aad heshid? Sida loo helo adeeg-bixiye cusub: Haddii aad leedahay maareeyaha kiiska ama iskuduwaha daryeelka oo ka socda qorshahaaga caymiska caafimaadka, marka hore iyaga la xiriir. Haddii aadan garanayn cidda ah maareeyaha kiiskaaga ama iskuduwaha daryeelkaaga, waxaad ka heli kartaa macluumaadka lagala xiriirayo barta intarnedka. Booqo bogga mn.gov/dhs/find-care si aad u hesho caawimaad, iyo si aad u ogaato adeegyada uu hakadku saameynta ku yeelan karo.
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Spanish
Find Care social media posts - Spanish (ZIP)
¿Su proveedor dejó de prestar servicios? Cómo encontrar un nuevo proveedor: Si tiene un administrador de caso o un coordinador de atención de su plan de salud, comuníquese primero con esa persona. Si no sabe quién es su administrador de caso o coordinador de atención, puede encontrar la información de contacto en línea. Visite mn.gov/dhs/find-care para obtener ayuda y consultar qué servicios podrían verse afectados.
Llame a Health Care Consumer Support al 1-800-657-3672 para recibir ayuda para encontrar proveedores de pago por servicio.
Flier for digital use, or print
Flier (PDF) and sample copy by language
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English
Find Care flier - English (PDF)
Find Care fliers - Tribal Nations (ZIP package containing 13 PDFs)
Recipients of Medicaid behavioral health and long-term services - did your provider stop offering services and supports you need? Your case manager or care coordinator can help. If you don't know who your case manager or care coordinator is, you can find contact information online. Need more help? Visit: mn.gov/dhs/find-care
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Hmong
Cov neeg tau txais Medicaid cov kev pab kho mob rau kev kajsiab nyab xeeb thiab kev saib xyuas mus ntev - Koj tus kws muab kev pab puas tso tseg tsis muab kev pab rau koj lawm?
Koj tus neeg sawv cev pab koj (case manager) lossis tus kws pab tswj saib xyuas koj txoj kev kho mob (care coordinator) tuaj yeem pab tau koj.
Yog tias koj tsis paub leej twg yog koj tus case manager lossis care coordinator, koj mus nrhiav tau lawv cov ntaub ntawv tiv tauj hauv online.
Puas xav tau kev pab ntxiv? Mus saib lub website: mn.gov/dhs/find-care
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Somali
Find Care flier - Somali (PDF)
Dadka hela adeegyada caafimaadka dhimirka iyo adeegyada daryeelka muddada-dheer ee Medicaid - Ma joojiyay adeeg-bixiyahaagu bixinta adeegyada iyo taageerada aad u baahan tahay? Maareeyaha kiiskaaga ama iskuduwaha daryeelkaaga ayaa ku caawin kara. Haddii aadan garanayn cidda ah maareeyaha kiiskaaga ama iskuduwaha daryeelkaaga, waxaad ka heli kartaa macluumaadka lagala xiriirayo barta intarnedka. Ma u baahan tahay caawimaad dheeraad ah? Booqo bogga: mn.gov/dhs/find-care
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Spanish
Find Care flier - Spanish (PDF)
Para personas que reciben servicios de salud conductual y de cuidado a largo plazo cubiertos por Medicaid - ¿Su proveedor dejó de prestar los servicios y apoyos que necesita? Su administrador de caso o coordinador de atención puede ayudarle. Si no sabe quién es su administrador de caso o coordinador de atención, puede encontrar la información de contacto en línea. ¿Necesita más ayuda? Visite: mn.gov/dhs/find-care