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2020-2022 Agencywide strategic plan

Our Stand—Better health, fuller life and lower cost for Minnesotans working to achieve their highest potential.

Goal 1: Extend the reach and impact of our programs across all communities.

Goal 1.1: Health Care Purchasing

Strategy 1.1.A: Partner with the community to complete the major statewide Medicaid managed care contracts, rewarding measurable health and life outcomes while managing cost.

Strategy 1.1.B: Champion new innovations through the next iteration of Integrated Health Partnerships and contribute to the development of health care policy for the current administration.

Goal 1.2: Community Services

Strategy 1.2.A: Lead on improvements to have Minnesota declared an Age-Friendly State, with communities that are accommodating to people of all ages regardless of their level of need.

Strategy 1.2.B: Support opportunities that lead to more people with disabilities and older adults living and working in integrated settings in the community.

Strategy 1.2.C: Guide behavioral health reforms with a focus on integrating substance use disorder, mental health and housing services.

Goal 1.3 Children and Families

Strategy 1.3.A: Implement the Family First Prevention Services Act and other initiatives to support family preservation and to reduce disparities in out-of-home placement.

Strategy 1.3.B: Increase access to affordable, quality child care for Minnesota families by identifying new, innovative models of child care and focusing supports to prospective and existing providers to open new programs and preserve and expand current programs.

Strategy 1.3.C: Provide leadership in Children’s Cabinet goal areas, including chairing the Healthy Beginnings initiative of the Children’s Cabinet to reduce infant and maternal deaths in Minnesota, and engaging and mobilizing around children’s mental and dental health.

Goal 1.4 Housing and Homelessness

Strategy 1.4.A: Create a strong infrastructure across the state to prevent eviction, offer shelter, and homelessness.

Strategy 1.4.B: Work to apply Foundational Service Practices across DHS to better support people who are homeless or at risk of homelessness.

Goal 1.5 Direct Services

Strategy 1.5.A: Collaborate with counties to improve the transfer of services from state-provided patient care to community-based care.

Strategy 1.5.B: Explore and evaluate options for providing post-discharge telehealth psychiatric and primary care services for direct care clients who are having difficulties finding private provider care.

Goal 1.6 COVID-19 Response

Strategy A: Maintain program flexibilities during peacetime emergencies to assist in controlling the spread of COVID-19 and ease administrative burden on counties, tribes, and providers while improving health outcomes.

Strategy B: Leverage lessons learned from COVID-19 to deepen trust with partners and improve community responsiveness.

Goal 2: Reduce disparities and make access to services easy.

Strategy A: Use equity review tools to evaluate every DHS service and to improve the intercultural skills of DHS staff to design equitable services and equitable access.

Strategy B: Move toward an integrated human services delivery system that includes a plan for data management and technology platforms to create positive, consistent and equitable experiences with DHS.

Goal 3: Increase partnership, engagement and public confidence in our services.

Strategy A: Deepen relationships with the community, the Legislature, counties, federal partners, healthcare and service providers, community based organizations and advocacy groups through intentional and sustained outreach.

Strategy B: Strengthen our government-to-government relationships and consultation practices with tribes.

Strategy C: Cultivate relationships with multicultural communities through listening sessions, targeted and sustained outreach to diverse media organizations, and collaborative decision-making.

Strategy D: Develop and implement communications strategies that promote successes, increase public awareness about services, and help Minnesotans understand the important work of the Department.

Culture of Equity—Commitment to a culture of equity that advances equitable outcomes for communities across Minnesota.

Goal 1: Institutionalize equity practices across the agency.

Strategy A: Introduce and implement an anti-racism model to point toward our organizational end goal and to measure progress.

Strategy B: Update and operationalize the DHS Policy on Equity.

Goal 2: Provide employees with the tools and skills to establish equity in the workplace.

Strategy A: Ensure managers complete the Intercultural Development Inventory, Tribal-State Relations Training, disabilities accommodations training and LGBTQ training.

Strategy B: Provide training to all staff that helps DHS become an anti-racist institution.

Operational Excellence—National ranking as a well-run state agency.

Goal 1: Rebuild trust with our partners, with the people we serve and with all Minnesotans.

Strategy A: Strengthen process controls so payments are reliable, supporting a culture of continuous improvement, compliance and evaluation.

Strategy B: Examine how we budget resources to ensure quality implementation of programs, and support comprehensive and coordinated services.

Goal 2: Improve workplace culture and employee experience.

Strategy A: Build “Team DHS” across the senior management team and train for great managers people can trust.

Strategy B: Add an employee vision statement to our set of mission, vision and values statements.

Strategy C: Improve recruitment and retention for people of color, indigenous people, veterans and people with disabilities.

Strategy D: Create a workplace culture that supports quality outcomes and strengthens manager-employee relationships by using the Collaborative Safety lens and other approaches.

Goal 3: Improve the delivery of technology across the human services system.

Strategy A: Improve the timeliness, quality, sustainability and security of IT systems at DHS and for the people we support.

Strategy B: Strengthen DHS’ partnership with Minnesota IT Services (MNIT) to foster innovation and understand current and future business needs.

Strategy C: Implement an Electronic Medical Record in Direct Care and Treatment.

Goal 4: Enhance DHS’ Environmental Sustainability.

Strategy A: Evaluate DHS building and facilities contracts, leases and operations for opportunities to improve their environmental footprints.

Strategy B: Evaluate what comes next for telework and online meetings based on lessons learned from our COVID-19 telework.

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