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MHCP Provider Resource Center

NOTE: In December 2021, to more accurately reflect its scope and function, the MHCP Provider Call Center became the MHCP Provider Resource Center. We are in the process of updating our content and communication channels to reflect the new name and we apologize for any confusion or inconvenience caused during the transition.

Contact the MHCP Provider Resource Center or email Health Care Providers if you have questions about coverage policies and billing procedures provided to Minnesota Health Care Programs (MHCP) members. MHCP uses this email only for general inquiries and does not use this email to discuss case specific information. Email is not secure for transmitting private or protected information and unintended disclosure is a violation of the Health Insurance Portability and Accountability Act (HIPAA). If you have identifying data to share with MHCP, call the MHCP Provider Resource Center during the following times and phone numbers.

Hours: 8 a.m. to 4:15 p.m. (closed from noon to 12:45 for lunch) Monday through Friday
Voice: 651-431-2700 or 800-366-5411
TTY: 711 or 800-627-3529
Fax: Most forms include the number for where you need to fax the form. Call the MHCP Provider Resource Center for the correct number to use if you do not see the fax number on the form you are using.

Note: Use NDC Search to verify drug coverage.

Provider Resource Center phone line options

Information needed Option to select
To verify MHCP member eligibility
(If the member is enrolled in a prepaid health plan, contact the appropriate managed care organization.)
Press 1
For help with MN–ITS (MN–ITS registration, MN–ITS administrator and password resets) Press 2
For enrollment questions
Note: get forms through the MHCP Provider Enrollment page
Press 3
To get MHCP-related phone numbers, addresses, websites, and general information Press 4
To reach a resource center representative with questions about billing, MN–ITS transactions, coverage policy and payment

Press 0, then one of the following:

  • Press 1 to enter an NPI
  • Press 2 to enter an UMPI
  • Press 3 if you are not currently an enrolled provider, then select the option for your provider type from the following:
    • Option 1: Nursing facilities, dental, transportation, outpatient mental health, eyeglasses, contacts and eye exams
    • Option 2: Pharmacy, equipment and supplies, hearing aids and chiropractic
    • Option 3: Rehab therapy, hospice, lab, physician, hospital, IEP, family planning services
    • Option 4: Home care, waiver services, chemical dependency services

Additional resources

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