NOTE: In December 2021, to more accurately reflect its scope and function, the Minnesota Health Care Programs (MHCP) Provider Call Center became the MHCP Provider Resource Center. We are in the process of updating our content and communication channels to reflect the new name and we apologize for any confusion or inconvenience caused during the transition.
Contact the MHCP Provider Resource Center or email Health Care Providers if you have questions about MHCP coverage policies and billing procedures provided to members. MHCP uses this email only for general inquiries and does not use this email to discuss case specific information. Email is not secure for transmitting private or protected information and unintended disclosure is a violation of the Health Insurance Portability and Accountability Act (HIPAA). If you have identifying data to share with MHCP, call the MHCP Provider Resource Center during the following times and phone numbers.
Hours: 8 a.m. to 4:15 p.m. (closed from noon to 12:45 for lunch) Monday through Friday
Voice: 651-431-2700 or 800-366-5411
TTY: 711 or 800-627-3529
Fax: Most forms include the number for where you need to fax the form. Call the MHCP Provider Resource Center for the correct number to use if you do not see the fax number on the form you are using.
Note: Use NDC Search to verify drug coverage.
| Information needed | Option to select |
| To verify MHCP member eligibility
(If the member is enrolled in a prepaid health plan, contact the appropriate managed care organization.) |
Press 1 |
| For help with MN–ITS (MN–ITS registration, MN–ITS administrator and password resets) | Press 2 |
| For enrollment questions
Note: get forms through the MHCP Provider Enrollment page |
Press 3 |
| To get MHCP-related phone numbers, addresses, websites, and general information | Press 4 |
| To reach a resource center representative with questions about billing, MN–ITS transactions, coverage policy and payment |
Press 0, then one of the following:
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