The best way for providers to contact MHCP with enrollment, claims and policy questions is to call the MHCP Provider Resource Center. Calling the MHCP Provider Resource Center ensures secure management of private data.
If you are unable to reach the PRC, submit a Contact Request and a PRC representative will call you back. This request is for general inquiries only. This request is not replacing the primary method of contact, which is calling the PRC.
Minnesota Provider Screening and Enrollment (MPSE) portal: A weekly MPSE Question and Answer session is available by visiting the MPSE portal training page. Question and Answer sessions are every Wednesday from 1 to 2 p.m.
DHS NDC Search: Use to verify drug coverage.
Helpful resources for enrolled Minnesota Health Care Programs (MHCP) providers (PDF): Review for frequently visited webpages and navigation paths to provider resources.
Hours: 8 a.m. to 4:15 p.m. (closed from noon to 12:45 for lunch), Monday through Friday
Voice: 651-431-2700 or 800-366-5411
TTY: 711 or 800-627-3529
| Information needed | Option to select |
|---|---|
| To verify MHCP member eligibility
(If the member is enrolled in a prepaid health plan, contact the appropriate managed care organization.) |
Press 1 |
| For help with MN–ITS (MN–ITS registration, MN–ITS administrator and password resets) | Press 2 |
| For enrollment questions
Note: Forms are available on the MHCP Provider Enrollment page. We are unable to provide enrollment status updates if your application was submitted less than 30 days. |
Press 3 |
| To get MHCP-related phone numbers, addresses, websites, and general information | Press 4 |
| To reach a resource center representative with questions about billing, MN–ITS transactions, coverage policy and payment |
Press 0, then one of the following:
|
Email: MHCP uses email only for general inquiries and does not discuss case-specific information in email. If your question is a general inquiry that does not include private data, or our reply would not need to include private data, email MHCP at dhs.healthcare-providers@state.mn.us.
MHCP offers free monthly Provider Basics training to all providers.
Email notifications
Sign up to receive email notices from MHCP.
Revalidation
Refer to revalidation with MHCP for more information. Find instructions for completing revalidation using MPSE on the Revalidation page of the MPSE user manual.
Licensing
DHS Licensing: Find information about licensed programs.
245D License – Phone: 651-431-6624 or Email: DHS.245Dlicensehelp@state.mn.us
Minnesota Department of Health – Phone: 888-345-0823 or Website: health.state.mn.us
MHCP members
Call Health Care Consumer Support at 651-297-3862 or 800-657-3672 for coverage questions.
Review the Contact us or DHS Health Care Consumer Support contact information webpages for more information.
