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What it is

Connecting services, information and people to create a better experience for everyone.

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How it works

Our goal: create personalized paths to human service programs.

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Why it matters

The way our programs and systems are currently set up can make it difficult for people to find out about, access and use services they need.

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What you can do

Making service delivery simpler means working together to make things better for everyone. People from all parts of our state help move us forward. 


Integrated service delivery in action

We know creating a better system is a big deal. It will take time, and t will take all of us working together to make many changes. But it will be well worth it in the end. We’ll create stronger partnerships, simplify workloads, do more with what we have and use data in new ways. A lot of the work going on across the state in the human services system at all levels is focused on providing a simpler experience and connecting the dots. Here’s a snapshot of some of that work. Initiatives like these will lay the foundation for a future where a fully connected, integrated, intuitive system is possible.

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Agency-wide strategic plan

Strategic planning is a tool to help us evaluate what we are doing, set goals and work with others to help Minnesotans meet their basic needs and achieve their best lives. DHS has an enterprise-wide, multi-year plan, and we are working together across the agency administrations to meet our goals.

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Modernization plan

DHS, MNIT@DHS, counties and tribal nations teamed up to dramatically change the human services system. Out with: programs and services that don’t talk to each other, and technology that hinders more than it helps. In with: putting the people we serve at the center of all we do and working on it together.

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Case management redesign

A team of people from DHS, counties, managed care organizations, service providers, and family members of people receiving services, and hosted statewide community meetings with people receiving services. The goal? Redesign case management so everyone knows what to expect and rely on. 

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White Earth Nation WECARE

White Earth Coordinated Assessment Resources and Education (WECARE) took a fresh approach to serving families of White Earth Nation. They won a 2018 Commissioners Circle of Excellence Award for their implementation of this collaborative, integrated person-centered model. 

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Persona project

How can we serve people better if we don’t know what it’s like for them to figure out our system? Talking with people about experiences and what they value, want and need builds understanding. New tools that capture what we hear, to help guide change, are the Persona Project’s focus.

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Pathways to Prosperity and Well-Being

Pathways to Prosperity and Well-Being is a pilot in Olmsted and Dakota counties to develop a program that responds to the needs of young families, lets them use their talents, and reduces the consequences of poverty. The Future Services Institute at the University of Minnesota supports this initiative.

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Disability Hub MN

Disability Hub MN is a free resource network that helps people solve problems, find their way in the system and plan for their future. It helps with health, benefits, work, housing and more, through community and government resources. An innovative Virtual Insight Panel of users provides input.

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