Online access to updates and documents

Background study documents are accessible online via the Applicant Portal. This paperless option securely stores documents electronically so study subjects can access them any time. Study subjects receive an email notification when a new background study application is submitted instructing them to make an applicant portal account to access their documents online.

Important details for enrolled study subjects:

• It is important that a study subject’s email address remains the same from the time their background study application is submitted until they receive a determination. If their email address changes, it may require the study subject to be fingerprinted again.
• Certain documents, such as disqualification notices, will be mailed to study subjects in addition to being available on the Applicant Portal.
• Social Security numbers (SSNs) are not required to set up an Applicant Portal account but including the SSN may link background study determinations and possibly eliminate the need to be fingerprinted again.

For more information:

• Applicant Access to Electronic Documents Help File (PDF)
• Applicant Access to Electronic Documents Video

Most background study determinations are made within 24 to 48 hours from the time when information is submitted. In some cases, more time is needed to complete the study. Entities receive electronic notices of background study determinations. Study subjects with cleared background studies may begin providing direct contact services immediately. Study subjects who are disqualified will be mailed a notice informing them of their status and their right to request reconsideration.