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Information on economic assistance text messages

The Minnesota Department of Human Services (DHS) offers one-way text messages through some of its economic assistance programs. These messages may include important updates and reminders about program benefits and services. The economic assistance programs that offer one-way text messages include:

  • Minnesota Family Investment Program 
  • General Assistance 
  • Minnesota Supplement Aid 
  • Housing Supports
  • Supplemental Nutrition Assistance Program

Text messages will be sent from a toll-free number to anyone who provided DHS with a valid cell phone number and gave us permission to send text messages. DHS will not ask for personal information through text messages, and participation is voluntary.

Sample text:

The Department of Human Services invites you to get texts with important notices about your benefits and services. If you do not want to receive messages, please reply “STOP.”

You can opt-out of receiving text messages from DHS at any time by contacting your case manager or texting “STOP” to 830-95. After you opt-out, DHS will send you a final message to confirm that you have been unsubscribed. After this confirmation message, you will no longer receive text messages from DHS. If you change your mind, you can opt back in by contacting your case manager.

If you are experiencing issues with DHS’s text messaging program, you can text “HELP” to 830-95 for assistance, or you can get help directly by emailing eaesd.communications@state.mn.us or by calling 651-431-4000.

Message and data rates may apply. If you have any questions about your text or data plan, please contact your wireless provider. Carriers and DHS are not liable for delayed or undelivered text messages.

If you have any questions regarding privacy, please read DHS’s privacy policy.

Terms and Conditions

Department of Human Services (DHS) economic assistance program staff will send you periodic text messages about your cash and food benefits and services, unless you decide to opt-out of receiving these text messages. Below is information related to the text messages DHS intends to send you and information on how to opt-out of receiving them. 

  1. Text messages will be sent to anyone who has opted to receive text messages and provided an active cell phone number via the Combined Application Form, Household Update Form, through a county or tribal eligibility worker or online at MNBenefits.gov.
  2. Economic Assistance program staff will send you text messages to communicate with you about your social services and economic assistance benefits. 
  3. You will be responsible for any message or data charges from your service provider that are associated with text messaging. 
  4. You may receive reoccurring text messages from DHS. 
  5. You can opt-out of receiving text messages from DHS at any time by contacting your case manager or texting "STOP" to 830-95. After you opt-out, DHS will send you a final message to confirm that you have been unsubscribed. After this confirmation, you will no longer receive text messages from DHS. If you change your mind, you can opt back in by contacting your case manager. 
  6. If you are experiencing issues with the DHS text messaging program, you can text "HELP" to 830-95 for assistance, or you can get help directly by emailing eaesd.communications@state.mn.us or by calling 651-431-4000. 
  7. You are under no obligation to receive text messages from DHS. Choosing to not participate in the DHS text message program will not affect your benefits or services. 
  8. If you have any questions regarding privacy, please read our privacy policy.
  9. DHS may stop sending you text messages at any time. DHS may also need to call you or communicate with you in writing, including by email if an email address was provided to your county or tribal financial worker. 
  10. Cell phone carriers and DHS are not liable for delayed or undelivered text messages.

Questions

If you have questions or for more information, contact the Minnesota Department of Human Services by email at eaesd.communications@state.mn.us or by phone at 651-431-4000. 

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