Contact home and community services
Use this contact area to find help for people with disabilities, older adults, families and support networks. You can find contact information for services, programs and other support. This area can help you connect with the right team for your needs. Reach out if you need help, have questions or want more information.Program contacts
If you have questions about what services are covered under a program.
Contact your local county or tribe or call the Health Care Consumer Support contact information.
Health care consumer support contact information
If you are enrolled in a health plan, call your health plan member services.
Health plan member services phone numbers
If you have questions about a the human services department or county letter you received in the mail, please check the letter for a phone number to call with questions.
For questions about other services for older adults, call Minnesota Aging Pathways at 800-333-2433.
Apply
To apply for a home and community-based program or service, contact your local county or tribe.
Policy questions
If you cannot find policy or related information on home and community services and supports, and your county agency or tribe say they cannot help you, contact Disability Services Division.
Please submit your questions on the contact form to reach the appropriate policy team to assist you.
You may also contact Disability Services Division at:
- Phone: 651-431-4300
- Toll free: 866-267-7655
You may use Minnesota Relay services to call any of the numbers provided on this page:
- TTY: 711 or 800-627-3529
- Speech-to-speech relay: 711 or 877-627-3848
Contact form frequently asked questions
General questions
Why did the Disability Services Division create this form?
The Disability Services Division (DSD) recognizes that requests for assistance are received through multiple channels. To ensure our overall communication, training, and technical assistance is provided consistently, we are implementing a single web form to provide a consistent method for people to request assistance from division.
Who should use this form?
This form can be used by anyone who needs assistance from the Disability Services Division. I.e. – how to receive services, how to become a Personal Care Assistant (PCA ) having service issues, etc.
What if I don’t have or know my NPI or UMPI number?
This is not a required field on the form, so you do not have to provide an NPI or UMPI number to submit your question. If you want to obtain an NPI or UMPI, contact the Minnesota Health Care Programs' Provider Resource Center at 651-431-2700 or 800-366-5411, option 4, or email Minnesota Health Care Programs (MHCP).
Which Disability Services Division (DSD) policy area email addresses will not be replaced with the form link?
The following Disability Services Division (DSD) policy area e-mail addresses will not be replaced with the form link at this time:
- dhs.128@state.mn.us
- dhs.DWRScostreporting@state.mn.us
- dhs.dsd_cds@state.mn.us
- dhs.dsd.learn@state.mn.us
- dhs.publicguardianship@state.mn.us
- dhs.cfss@state.mn.us
- dsd.obra@state.mn.us
- positivesupports@state.mn.us
- dsd.publiccomments@state.mn.us
May I still send an email to DSD policy area email addresses?
Yes, you may still send emails to DSD policy area email addresses. Emails sent to any DSD policy area email addresses will still be received and an autoreply message will ask you to use the DSD contact form for future inquiries.
Is the information submitted through this form secure?
Yes, the information submitted through the form is secure and will only be available to the Disability Services Division to further assist you.
How will I know that my inquiry has been received? Will I get a confirmation email?
Once you submit an inquiry, you will receive a confirmation email from the Disability Services Division within five minutes.
How can I check on the status of my inquiry or update information on my inquiry?
You can reply to the confirmation email that you received from the Disability Services Division to check on the status of your inquiry or follow up with additional information.
The form options does not list my specific issue or question. How do I get help?
On the form, under each role you can select the option “Other questions or concerns not listed here” to submit your specific question or issue.
I have an urgent situation, how can I escalate my inquiry?
For urgent issues, we recommend you use the online form. This will immediately route your inquiry to the correct DSD policy team, which will reduce the amount of back-and-forth necessary to complete your request.
How do I provide feedback, report a broken link or a problem with the form?
On the form, you can select the option “Other questions or concerns not listed here” to submit your feedback or report a broken link. If there is a technical problem with the form and it is not working, please contact the Disability Services Division at 651-431-4300 to report the issue.
Lead agencies
Am I still able to search for the existing eDoc forms to complete without going through the DSD contact form?
Yes. All DSD eDoc forms will remain the same and may be accessed wherever it is listed (CBSM, webpages, etc.).
May I email my RRS directly?
Use the contact form to reach your RRS or the appropriate policy team to assist you further. The form will also help DSD to quickly identify technical assistance trends and help us develop strategies to address technical assistance and training needs for lead agencies.
Will this delay response time for technical assistance?
No, this will not delay the response time. Your inquiry will be routed to the correct DSD policy team immediately, reducing the amount of back and forth necessary to complete a request.
Service providers
Where is this form located?
The DSD contact form is available on this webpage and the Community-Based Services Manual (CBSM) homepage. The form link replaced some DSD policy area email addresses on DHS and CBSM webpages.
What is an NPI?
National provider identifiers (NPIs) are the standard unique identifiers to use in submitting and processing health care claims and other transactions. If you are a provider eligible for an NPI, you must obtain your NPI number(s) from the National Plan and Provider Enumeration System (NPPES) before you enroll with Minnesota Health Care Programs (MHCP).
National provider identifiers (NPIs) National Plan and Provider Enumeration System (NPPES)
The following providers are not required to obtain an NPI, but may have the option of using an NPI registered to the provider:
- Home and community-based services
- Personal care provider organizations
- Day training and habilitation