The Department of Human Services is committed to helping Minnesotans live their healthiest and fullest lives. Part of that commitment is ensuring providers give high quality services and operate as required by law.

The department recently reviewed and verified nearly 5,600 providers across the state Minnesota in an effort to remove noncompliant and potentially fraudulent providers from 13 high-risk Medicaid service areas. By the end of May, many providers will have been disenrolled. Our goal is to support continued access to care through the provider disenrollment period and share resources to help you meet your needs.

What does this mean for me?

Disenrolled providers may choose to close down, or appeal. Providers who appeal can continue to provide services during the appeal period.

If your provider closes, start here to ensure your service needs are met.

How to find a new provider

If you have a case manager or care coordinator through a county, contracted agency, Tribal Nation or health plan: 

Contact your assigned case manager or care coordinator to discuss provider options that may be available for you and your needs. 

If you do not have an assigned case manager or care coordinator, use these directories to find providers in your area:

  • Minnesota Health Care Programs Provider Directory: Find contact information for providers in Minnesota broken down by the types of support you need. If you receive health care services through a health plan, do not use this directory.
  • County Adult Mental Health Teams: Access assessments, referrals, case management and crisis support. If you don't know how to contact your county team, call United Way 211 at 1-800-543-7709 or dial 211, or visit 211unitedway.org.

Additional resources and support 

  • Minnesota Aging & Disability Resources (formerly MnHelp.info): This resource is a centralized place to find information on finding PCAs, mental and behavioral health support, autism support, housing, health care, transportation, money and finances, legal assistance and more. Search for waiver providers based on the specific waiver type.
  • Disability Hub MN: A free statewide resource network that helps people with disabilities solve problems, navigate the system and plan for the future. Call 1-866-333-2466 (open Monday-Friday, from 8:30 a.m. to 5 p.m.).
  • Minnesota Aging Pathways (formerly Senior LinkAge Line) for older adults and caregivers: Call 1-800-333-2433 (open Monday-Friday, from 8 a.m. to 4:30 p.m.).
  • Mental health services and care coordination: Visit mn.gov/dhs/bha-resources/ for a complete listing of resources. 
  • Help with housing. Go to Housing Benefits 101 (HB101) to learn more about services that can help you find and keep housing. HousingLink provides affordable housing resources and information for renters. See also Minnesota Housing.
  • Minnesota Autism Resource Portal: A step‑by‑step starting guide for people seeking autism‑related supports, organized by age with recommendations for who to contact, what assessments to request and which programs to start with.
  • Financial assistance. You can apply for financial assistance and other programs online using the MNbenefits Application or completing the Combined Application Form and submitting it to your local county or Tribal human services office.

Appeals and advocacy resources

Review your Notice of Action if you receive waiver services. People who are open to Home and Community Based Services (HCBS) waivers will receive Notices of Action and appeal rights for actions taken on their waiver services. Federal and state law gives people the right to a fair hearing when they disagree with a decision made by the state, a county, Tribal Nation or health plan that impacts their public benefits, eligibility or payments. Information about these rights are provided by waiver. This information is given to people by their waiver case manager or a representative of the County or Tribal Nation representative. 

Contact a legal aid organization for tenant-landlord law help. HOME Line provides free or low-cost help to renters across the state. Hotline services are confidential and are available by phone or e-mail. A toll-free phone number is available for renters in Greater Minnesota. HOME Line offers hotlines for people who speak Spanish, Somali, or Hmong. 

Contact the Ombudsman Offices in Minnesota to report your situation and get information about your rights. 

Questions?

  • Call your health plan's member services if you are covered by a health plan.
  • Call Health Care Consumer Support for help finding fee-for-service covered services, at 651-297-3862 or 1-800-657-3672 (open Monday-Friday, 8 a.m. to 4 p.m.).
    • For those who speak little or no English, HCCS provides free interpreter services.
    • TTY: Use your preferred relay service.