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Phone issues affecting calls coming into DHS

12/27/2018 1:23:41 PM

DHS has received reports of "static and cracking" on phone calls to its call centers, including the MinnesotaCare line, Member Help Desk and Provider Call Center. However, 1-800 calls are not affected. MinnesotaCare members should call 800-657-3672 and Minnesota Health Care Programs members should call 800-657-3739 to reach the Member Help Desk. Providers should call 800-366-5411. Faxing may be affected as well, however, MinnesotaCare faxes sent to 651-282-5100 are being received.
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