Interpretation

There are three types of OPI currently offered through MNIT:

• General OPI is for general use and does not require any special certifications or have any special requirements. General OPI can be used for 9-1-1 calls.
• Health Care Certified OPI is used when specialized terminology and knowledge is required for hospitals, clinics, or health information centers.
• Court/Legal Certified OPI is used when specialized terminology and knowledge is required for hearings or legal proceedings.

Customers subscribed to the OPI Service should contact the Enterprise Service Desk to get an access code.

See MNIT’s Service Level Matrix for service level objectives related to incident resolution. 

• MNIT's Voice Services include the capability for state, national, Canadian, and Mexican long distance and directory assistance calling, however the customer is billed separately for all long distance and directory assistance calls made by their staff. The annual usage costs associated with all state telephones are averaged into the monthly rates of the Voice service offerings. Customers are responsible for the appropriate use of these usage-based voice services by employees.
• MNIT telecom coordinators will help customers determine the services and features needed based on business needs. Note that current small office multi-line phones are being replaced with enterprise IP Telephony services.

• Customers are responsible for purchasing and maintaining their desktop telephone equipment. 
• Customers can purchase headsets, text telephones, and other Voice Services accessories through state vendor contracts. For more information, contact MNIT Relationship Management, 651-556-0799.