Introduction

2025 at a glance

This year, MNIT delivered measurable strategic progress across state government. MNIT and agency partners strengthened security, modernized critical systems, and improved how Minnesotans access services — despite rapid change and rising demand. This snapshot highlights key results from the year and shows how MNIT is building the capacity to adapt, scale, and serve with confidence.

  • Launched LoginMN, simplifying secure access to state services for Minnesotans.
  • Helped launch and support Minnesota Paid Leave, ensuring systems were ready on day one.
  • Implemented Minnesota’s Cybersecurity Incident Reporting law, strengthening how MNIT and the Bureau of Criminal Apprehension (BCA) collect, analyze, and act on cyber incident data statewide.
  • Supported the successful launch of Minnesota’s newest agency, Direct Care and Treatment (DCT), with secure systems, reliable operations, and day-one readiness.
  • Piloted AI tools that addressed concrete business challenges and delivered practical value.
  • Earned national recognition for Minnesota’s responsible, transparent approach to AI, including NASCIO recognition and inclusion in the 2025 AI 50, highlighting Minnesota’s leadership in ethical AI governance.
  • Leveraged the Technology Modernization Fund (TMF) to accelerate modernization, reduce technical risk, and deliver better outcomes for Minnesotans. To date, 28 agencies have received funding.
  • Improved project and portfolio practices to deliver work faster and with clearer customer outcomes, highlighted by the launch of the Strategic Portfolio Management (SPM) Summit: BEACON to strengthen project and portfolio leadership across state government.
  • Led enterprise customer experience (CX) efforts by embedding human-centered design into state services and convening leaders through the CX Summit.
  • Helped secure legislative investments to modernize child welfare systems and improve service delivery for children and families across Minnesota.

2025 by the numbers

  • a hand pointing to three stars as if to rate something4.74
    Average service desk ticket satisfaction rating (1-5 scale)
  • An icon of an open and closed carrots with a backslash in between316
    Websites MNIT hosts and supports
  • An icon of the Minnesota capitol dome500+
    Local government cybersecurity partners
  • An icon of a shopping cart5,709
    Purchase requests processed
  • An icon of a computer window with a loading spiral in the center3,049
    Applications supported
  • An icon of an ID card2,861
    MNIT employees
  • A map pin icon1,053
    Resources on the Minnesota Geospatial Commons
  • An alert icon of a triangle with an exclamation mark in the center3,207
    Security incidents detected and resolved
  • An icon of a headset with a microphone465,280
    Tickets across the executive branch
  • An icon of a computer monitor with several video windows open to indicate a video call6,220,867
    Meeting and call participants
  • An icon of a laptop with a mouse cursor56,103,542
    Visits to state websites hosted by MNIT
  • An icon of an envelope409,263,840
    Emails handled by state systems
  • An icon of a file folder134,900,000+
    Files stored in Microsoft M365
  • An icon of a placeholder image113,268,630
    Hits on the geospatial image server
  • An icon of two overlapping chat bubbles101,600,787
    Chat messages sent

Strategic Plan in action

Throughout this report, you will see MNIT’s Strategic Plan in action — where strategy becomes real outcomes for Minnesotans. Each example shows how MNIT and agency partners apply the plan to modernize services, strengthen security, and improve how people experience government.

Three strategic themes guide this work: customer experience, cybersecurity and operational excellence, and connected culture. Together, the stories in this report illustrate how these themes guide decisions and investments — turning strategy into action and delivering a secure, modern, and people-focused digital government.

Customer Experience

Focusing on clear, accessible, and user-centered digital services that make it easier for Minnesotans, agencies, and employees to get what they need.

  • Technology Modernization Fund: Transforming digital services
  • Modernization Maturity Assessment: Advancing modernization across the executive branch
  • Planview: Enabling strategic portfolio management and governance
  • SPM Summit: Pursuing next-level project portfolio leadership
  • CX Summit: Advancing enterprise customer experience approach by connecting leaders and practitioners
  • Data-driven decision-making: Leveraging data and analytics for better government performance
  • Accessibility: Driving digital accessibility compliance and human-centered results

Cybersecurity and Operational Excellence

Protecting systems and data while improving reliability, efficiency, and how technology services are delivered across the enterprise.

  • ServiceNow: Transforming how IT support is delivered
  • CloudRAMP: Migrating to cloud-based services
  • Cybersecurity Incident Reporting Law: Improving information sharing
  • Business Information Security Officers: Restructuring roles for better service
  • GovRAMP: Protecting Minnesotans’ sensitive data
  • Whole-of-State: Enhancing cybersecurity services to local governments
  • Resident-centric digital solutions: State Emergency Operations Center, LoginMN, Minnesota Paid Leave, and more

Connected Culture

Strengthening collaboration, trust, and shared ownership across MNIT and with our partners so teams can work together to solve complex challenges.

  • LEADER training: Engaging 400 MNIT leaders to inspire excellence
  • TAIGA: Preparing MNIT’s workforce to realize AI’s potential
  • Equity: Reviewing policies and practices with equity analysis tool
  • Agency awards: Demonstrating excellence among national peers
  • Accessibility: Driving digital accessibility compliance and human-centered results
  • Return-to-office: Adapting new guidance to the hybrid work model