Your first call should be to the Esri support contact for your agency. You can find a list of those contacts on the Esri Enterprise License Agreement website. In order to keep support costs low for the license agreement, Esri customer support is restricted to authorized individuals from each participating agency.
A variety of Esri products are included in the enterprise license agreement, such as ArcGIS for Desktop, ArcGIS for Server and ArcGIS Online. A full list is available on the Esri Enterprise License Agreement website. For additional details, contact MNGeo: gisinfo.mngeo@state.mn.us
Contact the Esri support contact for your agency. You can find a list of those contacts on the Esri Enterprise License Agreement website. They can help you obtain the necessary technical assistance, subscription, software product or license.
