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Business Summary: Effective FY18 - 7/1/17

Enterprise Software Bundles

The majority of workers in today’s environment have basic communication and collaboration needs that can be served by Enterprise Software Bundles, including email, instant messaging and enhanced collaboration tools.

  • The Workstation Bundle is generally used for most office purposes.
  • The Kiosk Bundle is designed for situations where many employees share a single computer for tasks such as time entry, email and calendar appointments, or viewing an agency intranet.

Service Desk Support Options 

Both bundles include Service Desk support options, beyond the support included in Desktop and Laptop Bundles. The following support options determine the rate for each user’s mailbox in Active Directory (AD) (see the details for each bundle for rates):

  • Tier 1: Service Desk support during business hours Monday-Friday from 7:00 a.m.-5:00 p.m.
  • Tier 2: Service Desk support 24/7/365 (24 hours a day, 7 days a week, 365 days a year)
  • No support (this option is only available to future-wave agencies)

Considerations

  • Billing: All Bundles are billed at monthly intervals. Billing is based on mailbox counts.
  • Agency partners purchasing Enterprise Software Bundles must also purchase Laptop and/or Desktop Bundles.
  • The selection of a Service Desk Support Option applies to all staff within that entire agency.

Workstation Services and Rates (Core Service)

All Workstation Bundles are billed monthly, and include the following:

  • Microsoft Office 365: Word, Excel, PowerPoint, Outlook, OneNote, Access
  • SharePoint access license
  • Skype for Business
  • Security awareness training
  • Access oversight and audit
    • Physical access to Data Centers and data
    • Data access security monitoring

Rates and Ordering Information

Service Name Service Desk Support Options Metric Rate
704-Entrprs SW – Workstation -Tier1 Supp Normal business hours (7am-5pm Monday – Friday) AD Attribute $ 50.30
705-Entrprs SW - Workstation -Tier2 Supp 24/7/365 AD Attribute $ 55.90
703-Entrprs SW - Workstation - No Supp No Support AD Attribute $ 22.90
702-Entrprs SW - Workstation - MDE Dept. of Education only AD Attribute $ 19.50


Kiosk Worker Services and Rates (Core Service)

This bundle is useful in situations where many people share the use of a single computer for tasks such as time entry, accessing the agency intranet or checking email or calendars. All Kiosk services include the following:

  • Microsoft Office 365, Kiosk User Office Online
  • SharePoint access license
  • Security awareness training
  • Access oversight and audit
    • Physical access to Data Centers and data
    • Data access security monitoring

Rates and Ordering Information

Service Name Service Desk Support Options Metric Rate
707-Entrprs SW - Kiosk User - Tier 1 Supp Normal business hours (7am-5pm Monday – Friday) Mailbox $ 33.10
708-Entrprs SW - Kiosk User - Tier 2 Supp 24/7/365 Mailbox $ 44.60
706-Entrprs SW - Kiosk User - No Supp No Support Mailbox $ 7.62

Optional Add-on Services Rates and Ordering Information

Service Name Descriptions Metric Rate
8297-Enterprise Email Archiving Optional service for Email customers which enables organization to capture, retain and search email outside of the Exchange environment. Used for legal and eDiscovery purposes. Mailbox $ 5.63


Contact us for more Information

Email Icon Email MNIT Client Relations Phone Icon Call us: 651-556-0799

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