Toll Free Numbers

MNIT’s toll-free inbound telephone service offering operates on the public switched telephone network (PSTN).

Features and Benefits

• Supports intrastate and interstate switched calling.
• Inbound toll-free calls are routed to a termination location of your choice (e.g., customer service, technical support).
• Inbound toll-free calls can originate from anywhere in the U.S.
• The service is convenient to use for constituents and state employees.
• Toll-free numbers make it easy for constituents to call and inquire about customer services.

See MNIT’s Service Level Matrix for service level objectives related to incident resolution. 

• MNIT's Voice Services include the capability for state, national, Canadian, and Mexican long distance and directory assistance calling, however the customer is billed separately for all long distance and directory assistance calls made by their staff. The annual usage costs associated with all state telephones are averaged into the monthly rates of the Voice Service offerings. Customers are responsible for the appropriate use of these usage-based voice services by employees.
• MNIT telecom coordinators will help customers determine the services and features needed based on business needs. Note that current small office multi-line phones are being replaced with enterprise IP Telephony services.

• Customers are responsible for purchasing and maintaining their desktop telephone equipment. 
• Customers can purchase headsets, text telephones, and other Voice Services accessories through state vendor contracts. For more information, contact MNIT Relationship Management, 651-556-0799.