Desk Phone and Softphone

MNIT’s IP Telephony service offering facilitates user interaction, communication, and collaboration. 

This service offering includes:

• IP telephone (physical desk phone).
• IP telephony extension and voicemail box (does not require a desk phone). Includes dial tone and network connectivity through voice over IP (VoIP).
• IP telephony voice mail with unified messaging to send voicemail notifications to users.
• MS Teams softphone or Jabber softphone which allows users to place and receive calls directly from a device (Windows or Mac computer, smartphone, or tablet) with no need for a desk phone.
• Domestic long distance is included in IP Telephony for executive branch agencies.
• International long distance can be provisioned for an additional charge if needed.
• 24/7 support through the Enterprise Service Desk, and escalated Telephone Operations support during normal business hours.
• IP Telephony is charged on a per seat per month basis.

Analog Telephony provides users with their own direct dial number and access to local and long-distance calling. The governing contracts for these services are negotiated to provide rates and terms favorable to the state.

The Analog Telephony service offering includes:

• Direct inward dial.
• Domestic long distance is included in Analog Telephony for executive branch agencies. 
• International long distance can be provisioned for an additional charge if needed.
• Voicemail.
• Caller ID.
• Call forwarding.
• Three-way calling.
• Call waiting.
• Call hold.
• Call transfer.

In addition to the full Analog Telephony service offering, MNIT offers an analog Basic Line designed for specialized monitoring, faxing or equipment support purposes.

This service offering allows users to send and receive faxes electronically from a desktop or laptop computer. Incoming faxes are delivered to the user’s email account associated with their electronic fax account. (This service does not include fax machines or printer hardware support.) 

• All usage charges for state, national, Canadian, and Mexican long distance, and directory assistance are included in MNIT’s Voice Service rates for executive branch agencies. The annual usage costs associated with all state telephones are averaged into the monthly rates of the Voice service offerings. Agency partners are responsible for the appropriate use of these usage-based voice services by employees.
• MNIT telecom coordinators will help agency partners determine the services and features needed based on business needs. Note that current small office multi-line phones are being replaced with enterprise IP Telephony services.

• Analog Telephony customers: 
  • Must provide handsets for use with the Analog Telephony service offering.
  • Must purchase and maintain their desktop telephone equipment. 
  • Agencies can purchase headsets, text telephones, and other Voice Services accessories through state vendor contracts. For more information, contact MNIT Relationship Management, 651-556-0799.