Minnesota’s executive branch agencies use Microsoft Office 365 ProPlus (O365) for Government. O365 is a version of Office that includes the applications you're familiar with, including: Outlook email and calendar, Access, Excel, OneNote, Outlook, PowerPoint, Publisher, Skype for Business, and Word. Some agencies also use OneDrive for Business, SharePoint, and Teams.
You can access your State of Minnesota O365 account at www.office.com. Follow the screen prompts to log in.
You can access your account at office.com from anywhere, from any computer, smartphone or tablet, whether it’s state-owned, or personal.
From your personal computer or mobile device OR your state-owned computer or mobile device without VPN:
From your state-owned computer with a VPN connection:
You will be prompted to authenticate (verify who you are):
If you have questions about this, or anything else related to accessing your work email, applications and systems, please contact the MNIT Chief Business Technology Officer or the Relationship Manager for your agency (651-556-0799.) You can also contact your MNIT Service Desk for help with technical needs.
Minnesota Department of Health employees: If you need help with Authenticator, please call your local service desk at
As an additional security measure, multi-factor authentication is now required to access Office 365 online applications and sites (Outlook, Skype, Word, Excel, PowerPoint, SharePoint, OneDrive, Outlook Web App/OWA, etc.) and other state data and systems that you can access remotely for work.
Microsoft Authenticator is a free multi-factor authentication app, and will be required in order to access Office 365 applications and sites when you're working remotely, and not connected through VPN (Virtual Private Network).
Find instructions on how to set up MFA on your devices and answers to frequently asked questions below.
If your SOHO has a direct connection to the statewide network (MNET), then you do not need to use Authenticator. However, if you are not on MNET, you will need to install Authenticator and use it when you get a login prompt to use two-step verification.
No. The type of device you’re using is not a factor. You will need MS Authenticator installed if you try to access your state email or applications from any mobile device. Please check with your supervisor to see if your agency allows use of personal devices for state work.
You must have a mobile device to install the Authenticator app (you cannot install that on a computer). The purpose of the Authenticator app is to generate an automated code that you enter into a login screen after being prompted for two-step verification. If you try to login to webmail or another O365 application (when not on VPN or connected to the state network), your computer will prompt you for the two-step verification code – you get that from the Authenticator app on your mobile device.
No. If you use a keyfob or a soft token to connect via a virtual private network (VPN), you are connected to the state network and do not need to use Authenticator.
Please check with your supervisor. Let them know that the only reason you need to use a cell phone, state-owned or personal, is to install the Authenticator app, which will give you a verification code when you’re prompted for one when you’re remote, and not on VPN. However, if you plan to access webmail (OWA) through a browser on your cell phone, you are accessing state data. You will not be able to access OWA without MS Authenticator.
Read the privacy notification (Tennessen Warning) in the instructions to understand how Microsoft will use the information you use to set up the multi-factor authentication.
Follow these links to find more information about:
In the Minnesota Service Hub, you can submit, track, and update your support needs. Submitting a ticket is easy, and is a fast way to get support. All the items listed below are also available from the MNIT Mall for customers who haven’t been onboarded to the Minnesota Service Hub.
Visit the Minnesota Service Hub online anytime you need help:
Call the Service Desk at 651-297-1111 if you:
If you need to report a mission-critical service outage, do not have a local help desk, or are using assistive technology, call the MNIT service desk at call 651-297-1111 or toll-free: 888-717-6638
If you are a customer, IT staff, or employee of MNIT and need help you can:
The Minnesota Service Hub is a new way to get IT support and services for Minnesota state government. The Minnesota Service Hub is being launched in phases to all of MNIT’s customers and staff. It will replace the current tool each organization uses. Until the new site launches for your organization, continue to use your current method to get IT help from MNIT. Watch for emails from MNIT that will announce your organization’s transition to the new online tool.
If you have questions, please contact Business Relationship Management.
Call the MNIT Service Desk at 651-297-1111.
Call the MNIT Service Desk at 651-297-1111.