If you need to report a mission-critical service outage, do not have a local help desk, or are using assistive technology, call the MNIT service desk at call 651-297-1111 or toll-free: 888-717-6638
MNIT Enterprise Service Desk support is available to MNIT customers and executive branch employees.
Call the MNIT Service Desk at 651-297-1111 if you:
Have an urgent request or need to report a critical service outage.
You are a new customer and cannot access the Minnesota Service Hub.
You need assistance using the Minnesota Service Hub.
You do not have access to the internet.
Use the Minnesota Service Hub if you:
Have been onboarded on to this new tool and you need to submit a request that is not a critical service outage.
Use the MNIT Mall if you:
Have NOT been onboarded on to the Minnesota Service Hub and you need to submit a request that is not a critical service outage.
Contact your Local Help Desk if you do not have access to the Minnesota Service Hub or the MNIT Mall.
For State of Minnesota employees, and customers that use services from Minnesota IT Services.
If you forget the password for your computer, or for other applications such as COSWeb, there are two options to get back into your account and reset your password.
Option 1: Do it yourself with Microsoft Multi-Factor Authentication (MFA):
Go to office.com in a browser on any computer, smartphone, or tablet.
Select the Sign in button.
In the sign in screen, select the "Can't access your account?" link.
The next screen asks you which type of account you need help with. Choose Work or school account.
In the next "Get back into your account: Who are you?" screen, enter your state email address (your.email@state.mn.us).
Complete the Captcha.
Click Next, and follow the rest of the prompts to complete the process.
Option 2: Call the MNIT Service Desk
If you don’t have Microsoft MFA, call the MNIT Enterprise Service Desk at 651-297-1111.
Important Note:
When you call, you will be required to use the ID Dataweb online tool and answer personally identifiable questions to prove your identity.
Your personal data is used only to verify your identity, and it's deleted once your identity is verified. It is never viewed, accessed, or stored by MNIT or ID Dataweb.
