Intro

Minnesotans expect modern, digital applications that can provide access to services at any time, from any place, and in an equitable and secure manner. In 2023, the Minnesota Legislature provided $40 million of funding over four years for the Technology Modernization Fund (TMF). The TMF allows Minnesota IT Services to fund projects and efforts that modernize, secure, and improve the customer experience of executive branch technology systems. Read descriptions of the approved projects below. The Modernization Steering Team recommends and monitors proposals for the Technology Modernization Fund. The team consists of leaders from MNIT and agency partners.

TMF Funds will be for efforts that:

  • Improve customer experience
  • Create or improve digital services
  • Address a security risk
  • Modernize a business process
  • Improve resiliency, operational efficiency, and/or risk reduction
  • Align to the One Minnesota Plan
  • Move to a shared or market-based technology solution
  • Leverage AI or automation

Projects

'> Enhancing Government IT Services Through a Modern, User-Centered Platform

The Minnesota IT Services (MNIT) Enterprise is modernizing its IT service management platform by replacing the outdated BMC Helix system with ServiceNow, a scalable, secure, and user-friendly solution. Backed by $1 million in Technology Modernization Fund (TMF) support, this project will transform how IT support is delivered across state agencies—simplifying processes, enhancing visibility into ticket status, and improving both employee productivity and customer satisfaction. With over 35,000 tickets created monthly, the move to ServiceNow ensures faster, smarter, and more transparent resolution of technical issues for state employees and partners.

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