Intro
Minnesotans expect modern, digital applications that can provide access to services at any time, from any place, and in an equitable and secure manner. In 2023, the Minnesota Legislature provided $40 million of funding over four years for the Technology Modernization Fund (TMF). The TMF allows Minnesota IT Services to fund projects and efforts that modernize, secure, and improve the customer experience of executive branch technology systems. Read descriptions of the approved projects below. The Modernization Steering Team recommends and monitors proposals for the Technology Modernization Fund. The team consists of leaders from MNIT and agency partners.
TMF Funds will be for efforts that:
- Improve customer experience
- Create or improve digital services
- Address a security risk
- Modernize a business process
- Improve resiliency, operational efficiency, and/or risk reduction
- Align to the One Minnesota Plan
- Move to a shared or market-based technology solution
- Leverage AI or automation
Projects
Summary: The Minnesota Department of Agriculture (MDA) serves over 65,000 license, permit, or certificate (LPC) holders and issues at least 58 different types of licenses, permits, and certificates. This project focused on developing and implementing a Minimum Viable Product (MVP) Commercial Off The Shelf (COTS) e-licensing system to significantly expand our customers' ability to complete electronic applications, make payments, and conduct transactions with the MDA. Building upon MDA’s recent implementation of a Salesforce Customer Relationship Management (CRM) system, this new system laid the foundation for a future online customer portal, enabling MDA customers to view and manage all their data and transactions across the agency.
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