Intro
Minnesotans expect modern, digital applications that can provide access to services at any time, from any place, and in an equitable and secure manner. In 2023, the Minnesota Legislature provided $40 million of funding over four years for the Technology Modernization Fund (TMF). The TMF allows Minnesota IT Services to fund projects and efforts that modernize, secure, and improve the customer experience of executive branch technology systems. Read descriptions of the approved projects below. The Modernization Steering Team recommends and monitors proposals for the Technology Modernization Fund. The team consists of leaders from MNIT and agency partners.
TMF Funds will be for efforts that:
- Improve customer experience
- Create or improve digital services
- Address a security risk
- Modernize a business process
- Improve resiliency, operational efficiency, and/or risk reduction
- Align to the One Minnesota Plan
- Move to a shared or market-based technology solution
- Leverage AI or automation
Projects
To better serve all Minnesotans, the Department of Public Safety (DPS) will create a new agency website with a modern, mobile-friendly design. This update aims to improve customer experiences and success rates across a wide variety of devices. The website will provide better service to all users, integrate new digital services, and enhance accessibility and functionality to serve all communities. Additionally, it will feature an industry-leading content management system (CMS). With a user-centered approach, mobile optimization, and a new content strategy, the redesign is expected to increase user satisfaction and success rates while reducing the need for assistance contacts.
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