Conferencing Resources
Here you will find information and resources on setting up and using MNIT's Conferencing services.
Here you will find information and resources on setting up and using MNIT's Conferencing services.
ResPlus offers pay per minute audio-only conferencing functions. Features such as Recordings and Operator Assistance are available for additional per minute rates.
You may call or submit a request online. In your request, please include your:
You can request an account through the Enterprise Service Desk (MNIT Mall) by:
If you do not have access to the Enterprise Service Desk (MNIT Mall), please contact your Local Help Desk.
WebEx with Cloud Connected Audio (CCA) includes audio and recordings included in a fixed rate monthly subscription. Each account must be assigned to an individual name and email address.
You may call or submit a request online. In your request, please include your:
You can request an account through the Enterprise Service Desk (MNIT Mall) by:
If you do not have access to the Enterprise Service Desk (MNIT Mall), please contact your Local Help Desk.
A link for your agency’s WebEx site and your username are included in your welcome email following the request of your account. Selecting the link provided in the email will prompt you to create a password.
Users may want to use audio only conferencing that is not part of a WebEx meeting. No problem – audio conferencing is part of the WebEx subscription. The WebEx Audio PCN is:
Visit the West Communication support pages for detailed information on PCN setup and generating up to three audio-only accounts.
Productivity Tools integrate WebEx functions with Microsoft Office programs, enabling one-click capabilities into Outlook, Word, Excel and PowerPoint.
Non-Executive Branch Customers should contact their Local Help Desk to get help with installation.
Executive Branch Customers may download the Productivity Tools from the Software Center.
Not sure which category your organization fall under? Contact the Client Relations Team.
Visit the West Communications support pages for detailed information on using the WebEx Productivity Tools with Microsoft Outlook.
| Meeting Type | Personal Room | Meeting Center | Training Center | Event Center |
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| Conference Call |  |
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| Group Discussion/Meeting | |
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| Online Classes/Training | |
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| Webinars/Presentations | |
An overview of features for each meeting type can be found at each of the links below:
| Meeting Feature | Personal Room | Meeting Center | Training Center | Event Center |
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| Audio: Computer | |
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| Audio: Phone | |
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| Chat | |
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| Record the Meeting | |
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| Screen/Application Share | |
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| Advance Registration | |
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| Meeting Templates | |
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| Auto-Mute Attendees | |
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| Multiple Panelists | |
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| Polling/Q&A | |
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| Schedule Recurring Events | |
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| Schedule Email Reminders | |
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| Alternate Host | |
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| Breakout Sessions | |
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| Lock Room/Lobby Area | |
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| Permanent Link | |
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| Post Session Surveys | |
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| Schedule Program Series Events | |
Any single WebEx meeting (including Meeting Center, Event Center, and Training Center) can have a maximum of 1,000 attendees.
Up to 500 of those total attendees may connect by phone (dialing 844-302-0362 or using the Call Me feature).
Up to 1,000 attendees can connect by VoIP (using audio through the computer with a headset).
While 1,000 total attendees are possible, it is important to be aware of the maximums for each audio type (500 by phone and 1000 computer). Here are some examples:
There are two important tasks you need to complete if you are moving from ResPlus/Intercall to WebEx with CCA:
Log into your Intercall account and download any saved recorded meetings. These will no longer be available once your ResPlus/Intercall account is deleted.
If you previously used WebEx with a ResPlus/Intercall audio account (using a phone number with an 888 prefix) and have transitioned to WebEx (phone number with an 844 prefix), you will need to update your Outlook meetings with new WebEx meeting numbers/codes and access phone numbers.
Before you begin, be sure to set up your PCN and have the WebEx Productivity Tools installed.
Follow the same process above to update recurring meetings. Be sure that you choose to edit the entire series when doing so. This will ensure that the changes will be made to future meetings under the same meeting number.
Cisco offers detailed information and instructions for using the WebEx Meetings mobile app, available for iOS and Android devices.
On-demand offers prerecorded training. In the live, instructor-led training you can ask any question you like directly to the presenter and receive immediate answers. One way to get the most of the training is to register with others in your group who will be using WebEx and attend online together.
Visit these links to register:
There are several WebEx desktop applications available. For most account holders, WebEx desktop applications are installed automatically or are available through Software Center. Account holders who need to install the applications manually can do so by downloading from their WebEx site. Your local help desk will be able to assist you with the installation.
There are several desktop applications available for WebEx. Some support of basic functionality while others enhance the WebEx experience.
Webex Productivity Tools allow you to schedule, start, and join meetings quickly without going to your Webex site. Once installed, simply select the Webex icon to add a Webex meeting to your Microsoft Outlook calendar invitation.
WebEx Meeting Center is used to start or join a session in Meeting Center (WebEx Meetings).
WebEx Support Manager is used to conduct a support session in Support Center (WebEx Support).
WebEx Training Manager is used to start or join a session in Training Center (WebEx Training).
The WebEx Network Recording Player will play files saved in ARF (Advanced Recording File) format. This file format is used for audio-only calls using the Personal Conference Number (PCN). The application can also convert the recordings to the WMV, SWF, or MP4 file formats.
WebEx Recorder is a standalone program that allows users to record audio and video data for demonstrations, training, and conferencing in WRF (WebEx Recording Format) file format. This file can be played using WebEx Player or can be uploaded to WebEx sites and shared with others by specifying the file stream or download URL.
The WebEx Recording Editor is a standalone program used to edit recordings created with the Webex Recorder. These recording files are saved in the WRF (WebEx Recording Format) file format. This application can also be used to convert WRF files to WMV format.
Instructions for using WebEx Recording Editor
The WebEx Poll Questionnaire Editor can be used to create, edit, and save a poll for use with WebEx Training Center (WebEx Training).
Yes. Mac application installers are available for download on each WebEx site.