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    Our Services

    Leverage your digital strategy

    The Minnesota IT Services Web Team is comprised of web developers, designers and system architects who understand the unique challenges of making information high-value, transparent, and accessible on state agencies’ websites. We work with executive branch state agencies in Minnesota, helping them design and manage their digital content according to their users' needs.

    Our main objective is making sure your services are clearly represented on your site and mobile devices for the people who need you the most.

    What do we offer?

    HOSTING & SECURITY

    • MN.gov/youragency domain name
      As part of the mn.gov community, MNIT Enterprise Websites automatically get a mn.gov domain name — adding credibility, findability, and search engine optimization value.

    • Uptime
      MN.gov maintains a 99.9% uptime.

    • Security
      MN.gov is monitored for viruses, malware, and other security threats 24/7 several security protocols including: top of the line Radware DDOS BOT mitigation and web application firewalls.

    SERVICES

    • Usability testing/analytics
      Before developing or migrating content over to the Enterprise Platform, we help examine how people engage with state websites. With analytics tools and user experience (UX) research, we can determine the information users access the most and propose a digital web architecture to suit their needs.

    • Customized content strategy
      Based on business objectives, the audience being served along with their needs and behavior, we help tailor custom content strategy plans. We'll analyze site data and perform usability testing to determine where users are getting lost on your site, what information should go on your homepage, and what content you can safely eliminate.

    • Assisted content migration
      We understand content migration can be a daunting process. We use a hybrid content migration approach, allowing hands-on training, while getting the support needed during the process.

    • Multi-Sites
      Subsites (multi-sites) are available for individual project/division sites and the web team will consult with your agency to determine the best layout for your information including URL layouts and search engine optimization.

    • Performance measurement & Insights
      Keeping site content accurate and fresh is no small task. Powered by Site Improve and Dynatrace (Davis) AI Analytics, our optional tools guide agencies where to improve quality assurance, accessibility, and search engine optimization (SEO). In addition, our team is skilled in tuning website performance with average webpage response at 1.6 seconds on mn.gov.

    • Artificial intelligence search & chatbot
      MNIT Enterprise Search Developers utilize a design strategy within IBM Watson to provide an optional integrated search function and/or AI Chatbot capability that offers users a way to find content using specific words or phrases.

    • Branding, blueprinting & templating
      A visual identity system encompasses critical elements of the State of Minnesota brand, including logos, colors, and their combined uses. By strengthening our shared identity as the State of Minnesota, we engage with Minnesotans and increase public awareness of the services we provide. The MNIT Enterprise Web Team develops and implements the visual branding across State websites. CSS/JS files are also available for custom inter-agency development as required. In addition, Tridion/SDL blueprinting and templating is acknowledged by Gartner analysts as the industry leading technique for content production for enterprises who strive to produce secure and accessible content quickly.

    • Information Architecture (IA)
      IA focuses on organizing, structuring, and labeling content in an effective and sustainable way. With an experienced IA Development Team, the MNIT Enterprise Web Team makes recommendations for development and implementation of website content structures.

    SUPPORT

    • Questions
      MNIT Enterprise Web Support responds to all ticket requests within 24 hours/M-F.

    • Content Manager Training
      We offer regular training classes for content managers and editors. We understand that an agency employee wears many hats and managing site content may only be part of their job. We make content management easy to understand.
      • Online and in-person training available 
      • Power-User@Agency Support
      • Monthly User Group
      • Custom User Group- Quarterly
      • SiteImprove User Groups- Quarterly

    • Website Best Practices & Peace of Mind
      • Provides a collaborative space for all State Platform Developers
      • Provides staging environments to check out Pre-launch versions of Sites
      • Maintains an Inventory of all State Websites, Applications and Contacts
      • Provides a collaborative space for all State Platform Developers
      • Maintains an Inventory of all State Websites, Applications and Contacts
      • Maintains a Disaster Recovery Backup of all State Websites

    Grow with us

    If you’ve already got a website with us, take advantage of continued training and regular seminars. We provide opportunities to learn about new features, the latest trends in digital strategy, and other content management tips for state agencies in Minnesota.

    Be empowered to easily and effectively manage site content.

    We don’t just provide digital services. We share our passion and knowledge so you can reach your audience in the most effective ways. Invest in your customer’s digital experience by getting the tools and support from MN.GOV.

    Team Contacts
    Josh Kley, System Supervisor
    Aaron Kroma, Systems Architect
    Jay Achenbach, Systems Developer
    Michael Tangen, Senior Interface Designer/Developer
    Brooke Roegge, Search and Web Front End Developer
    O'Brian Baxter, Intermediate Web Developer
    Jason Yang, Junior Web Developer

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