6/19/2020 9:11:18 AM
For Immediate Release
July 20 is the final day to apply for rebates or bill credits for past and current Frontier Communications customers. Former and current Frontier Communications customers may be eligible based on past service quality and reliability problems. Those eligible are urged to act fast because the settlement claim period which began in April will end July 20, 2020.
“More than two thousand Minnesotans across the state have already filed a claim for rebates or bill credits from this settlement,” said Commerce Commissioner Steve Kelley. “Many more current and former Frontier customers may be eligible and should review the settlement categories to see if they qualify. The window to make claims is open now through July.”
The Minnesota Public Utilities Commission ordered the rebates and bill credits, consistent with negotiated terms reached between the Minnesota Department of Commerce and Frontier. Customers of Frontier Communications of Minnesota, Inc. and Citizens Telecommunications of MN, LLC, collectively referred to as Frontier, should have received notice from Frontier in bill inserts and direct mail in April.
“This settlement provides some relief to those who dealt with less than adequate service,” said Commissioner Kelley. Frontier customers from across the state came forward with concerns and complaints about Frontier’s practices, unreliable service and being overcharged for their phone service.
“It is important to note that both current and past Frontier customers may be eligible,” added Kelley.
The settlement resulted in the following categories for which a former or current Frontier customer may claim a refund or bill credit.
The above categories of complaint addressed a significant portion of the complaints received from Frontier’s Minnesota consumers. But, consumers should be aware that the Department is continuing to investigate a number of issues that were not settled.
Frontier Communications of Minnesota, Inc., and its affiliate, Citizens Telecommunications of Minnesota, LLC, provide telephone service to approximately 75,000 Minnesota households and businesses, as well as internet service to many more households, in many parts of Greater Minnesota and the Twin Cities metro area.
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Wherever you are in Minnesota, the Department of Commerce is with you every day. Whether you’re filling up on gas, purchasing a home, working to reduce energy consumption or rebuilding after a disaster—we are with you, no matter what.
The Minnesota Department of Commerce oversees more than 20 regulated industries, ensuring that Minnesota businesses are strong and Minnesota consumers are protected. Our mission is to protect the public interest, advocate for Minnesota consumers, ensure a strong, competitive and fair marketplace, strengthen the state’s economic future and serve as a trusted public resource for consumers and businesses. Learn more at mn.gov/commerce
Brian Strub, Assistant Director of Communications