You may dial 7-1-1 and be connected to Minnesota Relay. Once connected to the relay service, tell the CA the type of relay call you wish to make (i.e. TTY, HCO, VCO, STS, Spanish, etc.).

While the 7-1-1 access number is easy to remember, dialing the direct toll-free number for a specific type of relay call may result in faster connections because the call does not need to be transferred.

• TTY, Voice, ASCII, Hearing Carry Over
  1-800-627-3529
• CapTel (single-line)
  To contact a person who uses a single-line CapTel, dial 1-877-243-2823 and then enter the telephone number of the CapTel user.
• Speech-to-Speech
  1-877-627-3848
• Voice Carry Over
  1-877-627-3024
• Two-Line Voice Carry Over
  1-866-855-4611
• Spanish Relay
  1-877-627-5448

Trouble Connecting to Minnesota Relay

If you call Minnesota Relay and hear something that sounds like fax tones, or if the line is silent, remain on the call and wait for a Minnesota Relay communications assistant to answer – this could take a minute or longer.

7-1-1 Dialing Access for Relay Calls

• 7-1-1 is the toll-free, nationwide relay access number.
• You can dial 7-1-1 from anywhere in the United States and be connected to the relay service in the state that you are calling from. Once connected to the relay service, tell the CA the type of relay call you want to make (i.e. TTY, HCO, VCO, STS, Spanish, etc.).
• 7-1-1 dialing access does not work for Video Relay Service (VRS), Internet Protocol (IP) Relay, or Internet Protocol Captioned Telephone Service (IP CTS) relay calls because such calls are initiated through the Internet. Hearing persons initiating a VRS or IP Relay call may do so by calling a provider’s toll-free number. IP CTS users just call their party directly and a Communications Assistant (CA) is automatically connected to the call.

Dialing 7-1-1 From a PBX

• Private Branch Exchange (PBX) operators are required to modify their equipment to enable 7-1-1 dialing to ensure that everyone benefits from abbreviated dialing and that consumers have easy access to relay services.
• Callers from locations served by PBXs may be required to dial 9 or another prefix before entering the 7-1-1 code or placing an outside call.
• If the 7-1-1 dialing access is not working from your phone, you can dial 1-800-627-3529 to be connected to Minnesota Relay.
• If you dial 7-1-1 and your call does not go through, contact your office administrator or local telephone service provider to request the availability of 7-1-1 dialing access in your office. You may also contact T-Mobile Accessibility Care at 1-800-676-3777 for assistance with this issue.

International Relay Calls

• Minnesota Relay allows users to place and receive calls to and from anywhere in the world (using English and Spanish language only).
• To place an International relay call from Minnesota dial: 7-1-1 or 1-800-627-3529.
• To place a relay call from outside the U.S., dial: 1-605-224-1837.

Relay Calls Using Public Payphones

Minnesota Relay users can make relay calls from coin-operated public payphones free of charge. Just dial 7-1-1 on most payphones and give the CA the phone number that you wish to call.

Directory Assistance

You can use Minnesota Relay to place calls to directory assistance. When you requests to call directory assistance the relay communications assistant will contact the appropriate directory assistance operator. After obtaining the phone number, you may choose to place the call through Minnesota Relay or to dial the number directly.

800/877/888 Numbers

Minnesota Relay users are able to reach regionally-directed and regionally-restricted 800, 877, and 888 toll-free numbers and business offices of local telephone companies that have special prefixes, all of which would normally be accessible to consumers in their calling area.

Answering Machine Retrieval

TTY users can request the relay CA to retrieve messages from the user’s voice answering machine or voicemail.

ASCII Split Screen

Allows high-speed ASCII computer users and CAs to type and communicate more clearly and quickly.  Similar to voice-to-voice conversation, ASCII Split Screen provides the relay user and the voice party the ability to interrupt when appropriate.

CA Gender Request

The relay user can request the CA gender that they would prefer to handle their call (either on a call-by-call basis, or permanently through their Customer Preference/Profile). Every effort will be made by the relay service to fulfill this request.

Caller ID

Calls placed through Minnesota Relay will provide the originating calling party number (ANI), or caller ID information, through the local exchange carrier for all local and most long distance calls. The relay provides the calling parties 10-digit telephone number to the called party (if not blocked by the calling party).

Customer Preference/Profile Database

Offers relay users numerous ways to automatically expedite the initiation of custom calls. These pre-selected customer calling features include, but are not limited to, communication modes (TTY, voice, and ASCII), frequently dialed numbers, emergency numbers, and customer notes for call processing.

Directory Assistance

A CA will relay directory assistance calls between a relay user and the Local Exchange Carrier directory assistance operator. Once the caller makes a request for directory assistance, the CA will contact a Local Exchange Carrier directory assistance operator. After obtaining the requested phone number, the caller may choose to place the call through the relay or dial it directly (i.e. TTY to TTY).

Deaf-Blind Transmission Speed

This is a modification of the default transmission speed for Telebraille users. Relay users who are deaf-blind can set their transmission speeds anywhere from 15 through 60 words-per-minute.

Emergency Assistance

Although relay users are discouraged from placing 9-1-1 calls through the relay, calls to 9-1-1 will be placed at the caller’s request. Through the provider’s E911 database, the CA uses a “hot button” to automatically place a call to the most appropriate Public Safety Answering Point.

Enhanced Turbo Code (E-Turbo™)

Allows a TTY user to automatically submit dialing and call set-up instructions when calling into Minnesota Relay. This significantly reduces the amount of time necessary for the CA to set up and process the outbound call. The result is that the TTY user is connected to their desired party at a speed that is more functionally equivalent to that of a non-relay call.

Error Correction

This feature automatically corrects many typographical errors and spells out non-TTY abbreviations that may be used by the CA in voice-to-text transliteration.

Intelligent Call Router

This technology automatically and seamlessly routes relay calls to the first available CA in the network.

International Calls

Allows the relay user to place and receive calls to and from anywhere in the world using English or Spanish languages. (Note: International calls are prohibited for Internet-based forms of relay service.)

Last Number Redial

Allows the relay user to call the last person that they dialed through the relay, without having to provide the telephone number to the CA.

Three-Way Calling Feature

Allows more than two parties to be on the telephone line at the same time with the CA.

Transfer Capabilities

Allows the CA to transfer a caller to another form of relay service (i.e. CapTel, HCO, Speech-to-Speech, etc.), to customer service, or to a relay center manager.

TTY to TTY Call Release

Allows the CA to be "release" from the telephone line after the CA has set up a telephone call between an originating TTY caller and a called TTY party, such as when a TTY user must go through the relay to contact another TTY user because the other TTY party can only be reached through a voice-only interface, such as a switchboard.

Turbo Code Capability

Allows users to send information at the same speed it is typed, resulting in a more natural conversational flow and the ability to interrupt one another.

VCO Calling

Minnesota Relay has dedicated VCO and two-line VCO toll-free phone numbers, which provide significant improvements in service by directing VCO users to specifically trained VCO and two-line VCO CAs.

VCO-With-Privacy

Allows a VCO caller to use the standard VCO feature without needing to say “Go ahead” or “GA”. Additionally, the CA does not listen to the VCO user’s spoken words. Ordinarily, VCO users need to say “GA” so that the CA knows that it is the other party’s turn to speak. The responsibility for taking turns when speaking rests entirely upon the calling and called parties because the CA does not hear what the VCO user says.

Voice Call Progression

Allows voice or HCO callers to listen during call set-up (i.e. ringing or busy).

Brochures for the various types of Minnesota Relay services.

Minnesota Relay (.pdf)
An overview of the various types of Minnesota Relay services available.

Amplified and Captioned Telephones  (.pdf)
If you have a mild to moderate hearing loss an amplified telephone can help with phone conversations by increasing both the volume (amplification) and the clarity of sound, making it easier to understand the other person on the call.

Captioned Telephone Service (CTS) is for individuals whose hearing loss is significant enough that they can’t use a standard telephone or specialized equipment, such as an amplified telephone or hearing-aid compatible phone. CTS allows you to see captions of your telephone conversation on a display screen built into a specialized CTS phone, while also listening to what is being said using your residual hearing.

Speech-to-Speech (STS)  (.pdf)
STS allows a person who has difficulty speaking or being understood on the telephone to communicate using his or her own voice or voice synthesizer. A specially trained STS communications assistant revoices the words of the person with a speech disability so that they can be understood by the other person on the call.

Completing and submitting the Minnesota Relay Customer Preference (Profile) form allows relay calls to be set up quickly.

Relay users have the flexibility of updating their preferences as needed. User preference information is confidential and secure.

Customer Preference Form

Questions?

E-mail: access@t-mobile.com

Voice/TTY: 1-800-676-3777

Speech-to-Speech: 1-877-787-1989

Voice Carryover: 1-866-931-9027

Spanish: 1-800-676-4290

Fax: 877-877-3291