12/19/2019 11:09:16 AM
Minnesotans experiencing billing or customer service issues are encouraged to contact Commerce at 651-539-1883 or email@example.com
For Immediate Release
SAINT PAUL (12/19/2019) – The Minnesota Department of Commerce has launched another investigation into Frontier Communications, focusing on the company’s billing and customer service practices. The Department’s previous investigation into the company in 2018 found that Frontier Communications failed to provide adequate, reliable phone service to Minnesota customers.
The primary issues currently under investigation include whether Frontier failed to inform customers of their service options and whether Frontier enrolled customers in long distance service plans that customers did not want or use.
“We are concerned about Frontier’s practices when customers are signing up for service and the prospect that Minnesotans are being overcharged for their phone service,” said Commerce Commissioner Steve Kelley.
Minnesota consumers should reach out to the Department of Commerce at 651-539-1883 or firstname.lastname@example.org if they have experienced these, or other issues related to Frontier’s billing and customer service:
Commerce’s first investigation into Frontier Communications resulted in a settlement agreement between Commerce and Frontier earlier this year. The settlement aims to hold Frontier accountable for its service quality and reliability issues, as well as providing tangible remedies to Minnesota consumers. Once the Minnesota Public Utilities Commission issues its order, Commerce and the Commission can assist Minnesota consumers on filing claims for the remedies outlined in that settlement. The Commission regulates companies providing local and long distance telecommunications services in Minnesota.
Frontier Communications of Minnesota, Inc., and its affiliate, Citizens Telecommunications of Minnesota, LLC, provide telephone service to approximately 90,000 Minnesota households and businesses, as well as internet service to many more households, in many parts of rural Minnesota and the Twin Cities metro area.
With You Every Day
Wherever you are in Minnesota, the Department of Commerce is with you every day. Whether you’re filling up on gas, purchasing a home, working to reduce energy consumption or rebuilding after a disaster—we are with you, no matter what.
The Minnesota Commerce Department oversees more than 20 regulated industries, ensuring that Minnesota businesses are strong and Minnesota consumers are protected. Our mission is to protect the public interest, advocate for Minnesota consumers, ensure a strong, competitive and fair marketplace, strengthen the state’s economic future and serve as a trusted public resource for consumers and businesses.
Director of Communications
Minnesota Department of Commerce
office: 651-539-1463 | cell: 651-358-5155