Desktop and Laptop Devices

This service offering includes the following.

Hardware

Standard Desktop

• Standard desktop computer in one of the following hardware configurations:
  • Micro Form Factor
  • Small Form Factor
• Standard keyboard and mouse.
• Hardware replacement every five years.
  • Alternative replacement periods of three or four years are available at a one-time cost. Early replacement of devices before a scheduled refresh is also available at a one-time cost.

Standard Laptop

• Standard laptop computer in one of the following hardware configurations:
  • 13-inch
  • 14-inch
  • 15-inch
• Docking station, standard keyboard and mouse (provided with newly provisioned laptop devices and replaced during refresh cycles if needed).
• Hardware replacement every four years.

Software

• Standard Desktops and Standard Laptops include a basic set of workstation management and protection software including antivirus, firewalls, security patching and encryption. 

Support

Ongoing support for Standard Desktops and Standard Laptops includes:

• Configuration and imaging of all devices.
• Inventory management of hardware and software.
• Automatic and regularly scheduled patching of operating system and basic installed software.
• Workstation security and protection using anti-virus, disk encryption, endpoint-based web site safety reputation reporting, automated threat forensics and dynamic malware protection tools.
• Remote and on-site support for workstations at all state work locations. MNIT staff utilize remote assistance tools to provide support where feasible. Remote support includes:
  • Troubleshooting, diagnosis and remote assistance of operating system, productivity tools and security application issues.
  • Driver installation and configuration of workstation compatible peripheral devices. Legacy devices or non-compatible devices may not be supported. 
  • Troubleshooting, diagnosis, and remote assistance of locally attached printer issues to workstations covered under this service.
• If on-site support is required after remote support, it will be provided at the user’s state work location by locally assigned or dispatched MNIT staff. 

This service offering includes the following: 

• Everything included in Standard Desktop and Standard Laptop above is also included for all Performance/Special Build Computers.
• Premium computing devices are available, including:
  • o Tablets
    • 2-n-1 Convertible Tablets.
    • Detachable Tablets.
  • o Ruggedized:
    • Ruggedized Laptops
    • Ruggedized Detachable Tablets
  • Performance Desktops (devices with enhanced compute power and speed when compared to the Standard Desktop/Laptop).
  • Performance Laptops
  • For a full listing of available workstation hardware configurations, please visit the MN Service Hub.
• Upgrades such as additional memory, additional processing capacity, and enhanced graphics capabilities may be made to a Standard Desktop, Standard Laptop or premium computing device to meet user requirements.
• If a Performance/Special Build Computer is provisioned, the agency will be billed a one-time charge equal to the amount of the actual cost of the device provisioned over the cost of the standard device of the same type (either desktop or laptop). The ongoing monthly charge for Performance/Special Build Workstations will either be the rate for the Standard Desktop Bundle or the Standard Laptop Bundle.

MNIT may provide support charged separately at hourly professional services rates when the work effort required is beyond the normal service support due to the size, scope, timing, or complexity of the requirements.

• To replace a device ahead of the planned refresh schedule, the agency will pay a one-time cost equal to the remaining hardware cost that would have been recovered via the monthly rates had the agency been billed for the full term of that device.
• Additional workstation memory is charged to the agency at cost. 
• MNIT will provide basic support for configuring managed workstations to print to agency printers. This support will include installing printer drivers and setting up print queues.
• All standard image applications are patched automatically. Agency-specific applications may not be patched automatically, and the agency should coordinate with the MNIT Enterprise Service Desk.  
• Data stored locally on the workstation is not backed up. Users are strongly encouraged to backup data to OneDrive for Business, which is available through the Enterprise Software Bundle service.
• Productivity applications and other software are provided by the Enterprise Software Bundle service.
• Only state-owned or leased workstations are supported. Personal workstations are not supported.
• The agency should coordinate with MNIT when purchasing peripheral equipment or third-party applications to ensure compatibility with workstation.
• Administrative access for authorized agency staff is available. Contact MNIT to learn more about the approval process.

• The agency is responsible to order and manage the following peripheral items (not included in this service), if the user requires them:
  • All external monitors
  • Headsets
  • Webcams
  • Local printers
  • Non-standard keyboard and mouse (ergonomic or wireless)
  • Programmable keyboard
• Supporting workstations that are not procured/supported through the Desktop and Laptop Bundle service.
• Requesting support for diagnosing and repairing workstation issues.
• Securing the device and exercising reasonable care in the use of the device.
• Reporting lost, stolen, or damaged devices.
• Custodial responsibility for desktop/laptop devices, including documenting and reporting the location of devices, tracking assignment of devices to users and shared spaces such as conference rooms, and tracking and reporting to MNIT any changes to those assignments. 
• Reporting to MNIT the assignment and locations of devices on a biannual basis through the IT Asset Verification (ITAV) process.