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Minnesota IT Services (MNIT) recognizes the transformative potential of Artificial Intelligence (AI) and automation to further our bold and aspirational vision of being an innovative digital government that works for all. We will partner with state agencies to harness AI’s ability for enhancing government efficiency, reducing bias and inequity, and fortifying our commitment to be the best state for families to grow and thrive. MNIT’s AI principles and AI vision support our ability to realize the benefits of AI to Minnesotans while balancing ethical, equity, and security considerations.

Our Vision

“MNIT embraces the transformative potential of AI and automation. We will seek to responsibly incorporate these technologies into the fabric of government operations, creating efficient, equitable, and innovative services that benefit every Minnesotan."

Guiding Principles


Accountability, Efficiency, and Transparency

MNIT will be open about the use and impact of AI, provide clear information on how decisions are made, and create accountability mechanisms. MNIT will strategically deploy these services and ensure we use government resources in the most effective manner, allowing swift and seamless interaction between Minnesotans and their government. This journey of transformation will be marked by transparency, minimizing any adverse outcomes as we progress towards a future where government works smarter for its people.


Equity and Inclusivity

MNIT will ensure that AI is used in a manner that is ethical, avoids biases, and is fair and just. We will emphasize technology’s role to reduce disparities and promote equal access to government services for people of all backgrounds and abilities. We will reflect the state’s cultural diversity in AI solutions and mobilize its power to create more accessible and culturally-competent services.


Beneficial and User-Centered Services

MNIT will prioritize the welfare and interests of Minnesotans through the responsible use of AI and automation to enhance the quality of life for all residents. We will design easily navigable digital platforms and pursue applications of AI that are user-centered. We will cater to the unique needs of different segments of the population, helping Minnesotans find what they need promptly and intuitively.


Adaptability and Innovation

MNIT will create novel pathways for public engagement, ensuring government services evolve to meet the dynamic needs of our community. We will encourage continuous improvement and innovation, fostering a culture that is adaptable to change and open to new ways of serving the public. With AI’s analytical prowess, we will delve deeper into our data, uncovering opportunities to refine and elevate our service delivery.


Privacy and Security

MNIT will leverage AI to strengthen our defenses against cyber threats, ensuring our data and digital services are secure. We are committed to the highest standards of data privacy and security, protecting Minnesotans’ government from the impact of cyber threats and ensuring the confidentiality and integrity of their data.


Collaboration and Partnership

MNIT will promote partnerships between government, industry, academia, and community organizations to leverage their collective expertise to deploy AI.


Workforce Empowerment

MNIT will empower the government workforce with AI services that augment their capabilities and provide opportunities for skill development and growth. Our workforce will focus on what they do best – bringing creative, compassionate, and intelligent solutions to the complex challenges facing our state that require human empathy and insight. We will integrate responsible AI and automation in a way that respects, complements, and elevates the work of our dedicated state employees.


Sustainability and Environmental Focus

MNIT will align the use of AI with sustainable practices and seek opportunities to support and advance Minnesota’s climate and environmental goals.

Benefits of AI

MNIT will ensure that the benefits of AI are implemented thoughtfully and provide enduring value to the services we provide.

Enhanced Quality of Life

With a focus on being the best state for children to grow up in, AI could lead to improved education tools, better healthcare programs, and more engaging community services. We can directly improve the well-being and development of young people across Minnesota.

Increased Efficiency

Government operations would be streamlined, reducing wait times for services, speeding up processing, and enabling more to be done with fewer resources, saving taxpayer money.

Equitable and Inclusive Access to Services

AI could help identify and bridge gaps in service delivery, ensuring that all communities have equal access to government programs and initiatives. AI can also offer services in multiple languages, breaking down barriers and making government more accessible to non-English speakers and those from diverse cultural backgrounds.

Proactive and Personalized Government Services

AI's predictive analytics could help the government anticipate community needs and respond proactively to public health, environmental protection, and economic support challenges. AI’s power could enable the government to offer more personalized and user-centered services, tailoring interactions and communications to individual needs and preferences.

Empowered Workforce

Automating routine tasks would allow state employees to focus on higher-value work, leading to job enrichment, increased satisfaction, and potentially better public services.

Transparency and Trust

A transparent approach to AI could lead to increased trust in government, as Minnesotans see technology being used responsibly and ethically.

Innovative Economic Growth

Embracing AI could position Minnesota as a leader in technology, attracting businesses, and encouraging innovation, which could stimulate economic growth and job creation.

Data-Driven Decision Making

With AI providing insights from large volumes of data, the government could make more informed decisions, leading to better outcomes in areas like public transportation, environmental protection, and urban planning.

Improved Education

AI tools could support personalized learning experiences in schools, provide teachers with more insights into student performance, and equip the next generation with necessary technical skills.


Questions about TAIGA? 

MNIT welcomes questions and feedback about AI and TAIGA. Submit this form and we'll respond as staff is able. 

TAIGA Contact Form
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