If you need to report a mission-critical service outage, do not have a local help desk, or are using assistive technology, call the Minnesota IT Service Center at 651-297-1111 or toll-free at 888-717-6638.

How to use the Minnesota IT Service Center

The Minnesota IT Service Center provides 24/7 online support for these authorized customer groups:

  • MNIT employees at all locations.
  • IT Administrators who provide local support for a service hosted by MNIT.
  • Executive Leadership at customer organizations.
  • IT Directors and Purchasing Managers.
  • Telecom Coordinators.

If you are a new user and are prompted for a user ID and password, please contact your local help desk for assistance. For additional information on how to submit a request online view the information below or download this quick guide.

Submit a Request, Report an Issue or Order a Service

Use the Minnesota IT Service Center online to request services and support:

  • The main screen allows you to search for the services available to your agency.
  • Select the appropriate catalog item to request services or to report an issue with an existing service.
  • Answer the questions in the form, and select Submit.
  • Your request will be automatically assigned to the appropriate support team.
  • You will receive an automated confirmation email. You can reply to this email to provide additional information, or connect with the support technician.

If you do not have access to the Minnesota IT Service Center,  contact your local help desk. 

If you need additional help, contact the MNIT Enterprise Service Desk at 651-297-1111, or contact MNIT Relationship Management if you have questions about new services.

Check the Status of Your Request

  • In the Minnesota IT Service Center screen, select the My Activity link at the top of the screen. 
  • As support staff work on your request, the status will change from Submitted to Initiated, In Progress, Completed, Resolved, or Closed.
  • This screen shows all your past and current requests. If you need to submit a similar request, select the request tile and choose Request Again.