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If you need to report a mission-critical service outage, do not have a local help desk, or are using assistive technology, call the MNIT Service Desk at 651-297-1111 or toll-free at 888-717-6638.

How to use the Enterprise Service Desk (MNIT Mall)

The MNIT Enterprise Service Desk provides 24/7 online support for these authorized customer groups:

  • MNIT employees at all locations.
  • IT Administrators who provide local support for a service hosted by MNIT.
  • Executive Leadership at customer organizations.
  • IT Directors and Purchasing Managers.
  • Telecom Coordinators.

If you are a new user and are prompted for a user ID and password, please contact your local help desk for assistance. For additional information on how to submit a request online view the information below or download this quick guide.

Submit a Request, Report an Issue or Order a Service

  • Go to the Minnesota Service Hub
  • The main screen shows icons for the services available to you. 
    • Choose the one you need, or use the Search field at the top of the screen. 
    • If you do not find a request that meets your needs, contact your local help desk for assistance.
  • In the service screen, select Request Now on the upper right corner of the screen. 
  • Complete the form. Please include details to help us process your request quickly.
  • Select Submit.
  • You will receive an email confirmation for your request. You can reply to that email to connect with support staff until your request is completed.

Check the Status of Your Request

  • In the Minnesota Service Hub screen, select the My Activity link at the top of the screen. 
  • As support staff work on your request, the status will change from Submitted to InitiatedIn ProgressCompletedResolved, or Closed.
  • This screen shows all your past and current requests. If you need to submit a similar request, select the request tile and choose Request Again.

Communicate with Support Staff

  • Through the Minnesota Service Hub 
    • Communicate with support staff by adding a note to your request:
      • Go to My Activity. 
      • Select your request.
      • Under the Details tab, write your message in the in the text field at the bottom of the Activity Log.
      • Select the Green Plus Button to the right of the text field to submit your message. 

    • Attach a file (e.g.: screenshot, document, etc.) to your note by:
      • Selecting the Paperclip icon at bottom of the Activity Log.
      • Locate the file
      • Select Open.

  • By Email
    • Reply to the confirmation email you received.
      • Select Reply.
      • Do not change the subject line.
      • Add your message.
      • Select Send.

  • By Phone
    • Call your local help desk by phone to inquire about or update a request. Please provide them with the request number to help identify your request.
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