To report mission-critical service outages, call 651-297-1111 or toll-free: 888-717-6638
Minnesota IT Services provides 24 x 7 support for agency business partners, IT staff and employees of MNIT. Authorized users can get help with their computer or devices, report technical issues, order or change services, and more online through the Minnesota Service Hub or MNIT Mall. If you do not have access to these online tools, please contact your Local Help Desk.
Telework resources for state employees
State employees who are working off-site during the COVID-19 pandemic can find important technical resources below.
If you have been instructed to use Microsoft Authenticator for multi-factor authentication (MFA) but have not set it up. Follow the MFA instructions.
The Minnesota Service Hub is a new way to get IT support and services for Minnesota state government. The Minnesota Service Hub is being launched in phases to all of MNIT’s customers and staff. It will replace the current tool each organization uses. Until the new site launches for your organization, continue to use your current method to get IT help from MNIT. Watch for emails from MNIT that will announce your organization’s transition to the new online tool.