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    The Office of Transformation and Strategy Delivery

    MNIT’s Office of Transformation and Strategy Delivery powers the delivery of MNIT’s vision: an innovative digital government that works for all. These initiatives have enabled MNIT to assume a central role in facilitating multi-agency service delivery, aligning with the goals of One Minnesota. Notable successes include the Medicaid Direct Certification program, which identified over 50,000 additional eligible students for free or reduced-price school meals.

    Transformation

    The Transformation Program invests in the success of Minnesota's executive branch agencies to deliver optimal customer experiences, and build upon/enhance shared capabilities by:

    • Driving adoption of industry best practices with state agency project and product management leaders.
    • Modernizing outcomes with customer-centered product and agile principles.
    • Facilitating the development of digital self-service opportunities.

    Strategy Delivery

    The Strategy Delivery Program enables MNIT and our partnering agencies to execute technology initiatives by:

    • Helping MNIT’s leaders make informed, strategic decisions based on technology portfolio data.
    • Promoting common practices and tools.
    • Managing MNIT’s portfolio of technology and IT initiatives that impact the entire executive branch.

    Key Efforts

    Executive branch employees can find more information about these key efforts on the Office of Transformation and Strategy Delivery’s collaboration site.

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    The Modernization Playbook

    The Modernization Playbook is a common, end-to-end outline for consistent roles, language, and activities to streamline and improve access to modern government services through Minnesota’s executive branch.

    Product and Agile Center of Enablement

    The Product & Agile Center of Enablement (PACE) helps state agencies adopt customer-centered ways of delivering services to Minnesotans. Product and agile approaches leverage persistent teams of business and technology resources and persistent funding to support technology assets, delivering value frequently and incrementally.

    Minnesota's product and agile teams work together with agencies to tackle challenges and achieve technology goals. These teams focus on clearly defining and communicating a vision for a product, strategy, priorities, and desired outcomes. Success is evaluated by metrics such as product satisfaction and effort scores, experience scores, frequency of value delivered to customers, achievement of objectives and key results (OKRs), and the cost efficiency of supporting and maintaining the product. 

    The early adopter program

    PACE has engaged 22 state agencies, and 4 early adopters, and trained over 600 individuals in a transformative new approach to government. In 2023, PACE also led an early adopter program to help the state better understand how to apply product and agile. The success of the early adopter program led to these services to expand product and agile approaches throughout the executive branch: 

    • Mini-masters contract – Agencies can hire agile and product coaches to streamline and enable faster hiring of agile and product coaches, signifying a big shift in our procurement process. 
    • PACE cohorts – 16-week program where up to 50 employees get hands-on experience applying product and agile principals specific to their own products and scenarios.
    • Coach consultations – Light- and medium-touch options to meet the excitement and interest of agencies not in the early adopter program.

    Strategic Portfolio Management

    MNIT is helping state agencies adopt an enterprise-wide strategic portfolio management tool, which provides and compiles portfolio data for executive branch leadership, and enables them to review projects and programs for risk and quality.

    Customer Experience

    Governor Walz appointed MNIT to spearhead customer experience improvement statewide with a focus on ways technology can enhance services for Minnesotans in a meaningful and lasting way. This initiative, launched in August 2023, has resulted in technology for non-English speaking populations, new business processes, evidence-based decision-making, and more.

    Technology Modernization Fund

    In 2023, the Minnesota Legislature provided $40 million of funding over four years for the Technology Modernization Fund (TMF). The TMF allows Minnesota IT Services to fund projects and efforts that will modernize, secure, and improve the customer experience of executive branch technology systems.

    Consulting Services for Minnesota’s Executive Branch

    • Customer experience
    • Human-Centered Design
    • Organizational Change Management
    • Portfolio management and decision-making
    • Project management
    • Project management tools
    • Project to product management
    • Rapid risk assessments and recommendations
    • Resource capacity management
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