The Minnesota Veterans Homes Fergus Falls, Luverne, Minneapolis Skilled 17 and Silver Bay all received the 2015 Pinnacle Quality Insight Customer Experience Award. This is a continuation of last year's excellent services when the Homes earned "Best in Class" ratings, given only to facilities that exceed the national average, which is a prerequisite to achieving the Customer Experience Award.

Pinnacle Surveys measure nursing facilities around the country and are a leading provider for clear, accurate and comprehensive healthcare surveys. The purpose of their nationwide survey on Veterans Homes is to ensure an accurate, third-party transparency on Residents and family satisfaction and treatment. Fergus Falls, Luverne, Minneapolis and Silver Bay all provide skilled nursing care. All campuses, though very different in landscapes, provide very similar high-quality services.

Overall satisfaction, recommend to others and dignity and respect were services awarded highest honors across the Homes. Some homes garnered all 15 award-winning categories such as cleanliness, activities and quality of food. Also, Resident satisfaction was, most importantly, trending high month-to-month throughout the Homes. Not only are Minnesota Homes above the national average, but they have a ninety percentile in satisfaction and that has the Home employees' hard work paying off.

The results are monthly but they are tallied by Residents who have been living there from a month to over a year. Then the survey calculates a national average to benchmark performance, which all Minnesota Homes have exceeded. At the end of the year the highest performing results receive the Customer Experience Award.

"I am very proud of our Veterans Homes and the staff that cares for our Veterans. The Pinnacle survey results validates their work and caring for our Residents. Ensuring our Veterans have a high quality of life at our Homes is just one of the many ways we work to honor all Veterans." Commissioner Larry Shellito said.

The Pinnacle Customer Experience Award is a great recognition of Minnesota and its Veterans Homes dedication to serving Veterans young and old by providing supreme health and wellness standards all across the board and across the state.