St. Paul, Minn. – The Minnesota Veterans Homes have received Pinnacle Quality Insight’s 2022 Customer Experience Award in the Skilled Nursing Facility category. The skilled facilities are located in Fergus Falls, Luverne, Minneapolis and Silver Bay.

Pinnacle Quality Insight is a customer satisfaction measurement firm with 26 years of experience in post-acute healthcare. Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 U.S. states, Canada and Puerto Rico.

Over the past year, Pinnacle interviewed both Residents and their families on several areas including:

• Cleanliness
• Activities
• Therapy
• Personalized care
• Dignity and Respect
• Communication
• Responding to Resident concerns

The results are compared to others in the industry and the Minnesota Veterans Homes have been identified as “best in class.”

“The Pinnacle survey results represent the overall quality our Homes provide to our Residents by our staff,” said Douglas Hughes, Deputy Commissioner - Veterans Healthcare. “We are very proud of the level of care that is provided and appreciate the work of all employees to provide this experience to Residents and families.”

Throughout its history of serving the community, the Minnesota Veterans Homes have placed a strong emphasis on ensuring that the individual needs of every Resident are met. Over the course of 2021, Pinnacle contacted Residents and their families in monthly telephone interviews that included open-ended questions, as well the opportunity to rate the Veterans Home in specific categories. Every month, the Veterans Home reviewed these real-time survey results to gain a better understanding of Residents’ needs and made improvements when necessary.

By qualifying for the Pinnacle Customer Experience Award, the Minnesota Veterans Homes have satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average.

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About MDVA
The Minnesota Department of Veterans Affairs (MDVA) is a cabinet-level state agency dedicated to serving Minnesota Veterans and their families. In addition to overseeing the five State Veterans Homes, MDVA helps eligible Veterans and families secure state and federal benefits and provides programs and services relating to higher education, benefits, burial, claims, outreach and Veterans employment. Veterans and their families are encouraged to visit www.MinnesotaVeteran.org or call 1-(888)-LinkVet for more information about benefits.