Common Problems and Possible Solutions

Provide periodic training to employees/volunteers on the rules relating to the sale of paper pull-tabs. Listed below are common problems and suggested solutions.

Cash Shortages

“Our paper pull-tab sellers are always cash short.” 

1. Conduct training sessions with employees/volunteers regarding methods and procedures for putting games in play, redeeming tickets, etc. 
2. Review the LG861 Site Control/Tracking and Auditing of Paper Pull-Tab Game to determine where problems may be occurring. 
3. Spot audit games before and after a seller’s shift. 
4. Limit the number of sellers. 
5. Order games with the amount of the prize printed on the ticket. 
6. Purchase games with the same-priced tickets. 
7. Point out shortages to sellers, the lessor, etc., and explain reimbursement as required by statute. 
8. Assign deals to each seller. 
9. Install a paper pull-tab dispensing device. 
10. Contact local law enforcement or the Department of Public Safety’s Alcohol and Gambling Enforcement Division at 651-201-7500. 

Game Buyouts

“Someone bought out a game, and a $200 winning ticket was missing.” 

• Posting is not required but if you do post, verify the accuracy of posted winners by comparing the major prize-winning paper pull-tabs for that game to the prizes posted on the flare or posting board. It is very important that the posting is accurate as this may affect the customer’s decision on whether to buy out the game. 
• Instruct sellers to verbally inform paper pull-tab customers who “buy out” a game that posting only shows the winning tickets that have been redeemed. Tickets may have been sold that haven’t yet been opened or redeemed. These potential winning tickets are not posted until the prize has been paid.
  

Employees Play

“Employees are buying paper pull-tabs at the site where they work.” 

• Review prize receipts for names of employees/volunteers, or forged or bogus names. Also look at the date and time on prize receipts. 
• Inform gambling employees and volunteers of the statute (Minnesota Statutes, Section 349.181, subd. 3) that prohibits them from buying paper pull-tabs at the site where they sell paper pull-tabs. 
• Post house rules prohibiting gambling employees/volunteers from buying paper pull-tabs at the premises. 
• Provide employees and permitted premises with copies of the “Who May Play” guide.