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Travelers with Disabilities Advisory Committee: Journey to Equitable Access Webinar

Webinar is on MSP Airport's work on inclusion and accessibility and will be led by Phil Burke and Andrew Palmberg

5/5/2021 3:01:55 PM

Picture collage with five images. Left: Presenter Andrew Palmberg, who is wearing a hard hat and yellow vest and is standing on one of the buildings he worked on. Top middle: A man and a service dog are walking towards a Service Animal Relief Station. Central middle: VRI on an iPad. Bottom middle: TDAC members are in a meeting. Right: MSP Airport Assistant Director of Customer Experience, Phil Burke, who is wearing business attire and smiling directly at the camera.

The Travelers with Disabilities Advisory Committee (TDAC) is composed of volunteer representatives from local Minnesota disability organizations as well as representatives from the Metropolitan Airport Committee (operator of MSP Airport) and airport users.

TDAC is used to gather and construct feedback to improve accessibility at MSP airport and to become the most accessible airport in North America and the world. TDAC was founded in 2014 and huge progress has been made since then.

Phil and Andrew's presentation will cover and recap the progress in accessibility that has been made so far. They will also present about TDAC history and how TDAC has improved accessibility at MSP airport for our Deaf, DeafBlind, and Hard of Hearing community.

There will be time at the end for questions. 


Thursday, May 20, 2021 from 12:00 pm - 1:00 pm CST.


Register in advance for this webinar at Travelers with Disabilities Advisory Committee Webinar


This webinar will be presented in American Sign Language (ASL) with closed captions and English voicing. For additional accommodations, please email at least 2 business days in advance.

About Phil Burke

Phil Burke is the Assistant Director of Customer Experience at the Minneapolis-St. Paul International Airport (MSP), the largest of seven airports owned and operated by the Metropolitan Airports Commission.

Phil joined the Metropolitan Airports Commission (MAC) in 2001 in the Commercial Management and Airline Affairs department. Three years later, he was named the Assistant Director of MSP Operations/Facilities. In 2013 Phil was promoted to the Director of Operations at MSP and in late 2018 transitioned to a new role for MAC to lead the development of a new department – Customer Experience. Prior to joining the MAC, Phil worked for Mesaba Airlines.

He earned a Business Administration degree from the University of North Dakota with a major in Airport Administration. Phil also earned a Master’s degree in Organizational Leadership at Bethel University in June 2014.

About Andrew Palmberg

Andrew Palmberg serves as the representative for the Commission for the Deaf, DeafBlind, and Hard of Hearing Minnesotans (MNCDHH) on the Travelers with Disabilities Advisory Committee (TDAC). He is also the current chairperson of the TDAC committee and has served on the committee since its inception in 2014.

Andrew currently works for Doran Architecture & Construction where he is an architectural drafter. He brings his architecture experience and feedback to the TDAC committee alongside with his experience as a Deaf individual. Andrew enjoys and has passion for the topic of transportation combined with architecture so when the opportunity came up to represent MNCDHH on the TDAC committee by the former MNCDHH director, Mary Hartnett, Andrew jumped at the opportunity to serve as a volunteer representative to advise the MAC board on improving accessibility of Minneapolis-St. Paul Airport.

About the Travelers with Disabilities Advisory Committee

The Travelers with Disabilities Advisory Committee (TDAC) is made up of representatives from several of local Minnesota disability organizations such as United Blind of Minnesota, Hearing Loss Association of America, Parkinson Foundation, State Services for the Blind, Open Doors Organizations, and more. Representatives from the Metropolitan Airport Commission, Delta Airlines, Prospect Air, Transportation Security Agency, and more also attends our meetings to listen and hear from our disability group on concerns as well as how to improve accessibility at MSP Airport.



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