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Accessible Health Care: 1. Introduction Transcript

[Visual of an ambulance rushing down a street with its siren blaring]

[Narrator is signing]

Dealing with a medical emergency can be upsetting at best and life-threatening at worst. 

[Visual of a corridor of a hospital leading to the Emergency Room]

When you’re injured, ill or in pain, it’s essential to get the information you need to make the best possible health care decisions. However, getting this information can be challenging if you’re deaf, deafblind or hard of hearing.

[Visual of medical personnel working at a hospital]

Many clinics and hospitals don’t understand your need for interpretive services and communications assistance or don’t know how to find the resources to respond quickly.

[Visual of an entrance to an Emergency Room]

In this video, you’ll learn about your rights to have interpretive services and other communications support during a health care emergency. 

[Text on screen: Things you can do in advance]

You’ll learn some of the things you can do in advance to help ensure that you’re able to communicate with health care providers when time is critical.

[Text on screen: Legal steps you can take]

Finally, you’ll learn what to do if you feel that a clinic or hospital is not responding to your requests for assistance and the legal steps you can take. 

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