If you are concerned about the way a pharmacist practices, you may take one or more of the following steps:
Talk with the pharmacist about your concerns. In most cases she/he will want to know that you are dissatisfied with the type of service received.
Talk with the pharmacy manager about your situation, for they, too, want satisfied patients who will recommend their services.
If you are unable to receive satisfaction from the above efforts or if you feel it is inappropriate to do (1) and/or (2), contact the Minnesota Board of Pharmacy to discuss your concerns. If the Board is able to be of assistance, you will receive complaint form. To initiate a formal review, complete the form, and return the packet to the Board.
The Board can only take action against a pharmacy or pharmacist's state issued license. It can not help you to recover money from a pharmacy or pharmacist. The board can only take action against pharmacists or pharmacies. It can not help you with problems regarding any other health care professional such as physicians or nurses. The Board can not help you with any billing or collection problems.
Yes. The Board's complaint review process begins when the Board receives your completed complaint packet. By completing the form you are providing the documentation the Board's staff needs to begin its investigation.
First, the Board's staff gathers information from a variety of sources, starting with the information you include in your complaint. The staff will gather records, collect data, and may interview those involved. You may be asked to sign a release of information form to allow the Board to obtain your records. Signing this release will speed up the handling of your complaint. If it is appropriate, the staff will also obtain a response from the pharmacist or pharmacy involved in the complaint. When the information gathering is completed, the Board's Committee on Professional Standards will review the facts of the complaint and decide whether to take action against the pharmacist or pharmacy involved.
During the review process the Board will protect your identity, unless you consent to have it disclosed. Disclosing your identity can, however, assist the board in investigating your complaint, since pharmacists and pharmacies must respond to specific complaints rather than to general accusations.
The Board staff will contact you when the review process is complete and the Board has made a decision about your complaint. If you happen to have any questions before you have been contact, you may contact the Board at any time.
The Board can not take action against a pharmacist or pharmacy unless there is sufficient evidence to show that the pharmacist or pharmacy violated Minnesota's Pharmacy Practice Act. The Board must thoroughly review each complaint before it takes any action.
The Board of Pharmacy has nine members including six pharmacists and three members of the general public, all appointed by the Governor. The Board is supported by a professional staff. The staff and the Board work closely with attorneys from the Minnesota Attorney General's Office when reviewing complaints against pharmacists or pharmacies. Pharmacists and pharmacies under investigation are required, by law, to cooperate with the Board and its staff.