Video Library
Video Disclaimer:
- These educational videos are provided to assist you in using Minnesota's Applicant Self-Service System.
- Every effort has been made to ensure that the information provided is accurate and conforms with both Minnesota and Federal Unemployment Insurance Law.
- Statements are intended for general information only and do not have the effect of the law.
- If you have a question about your benefit account, call Customer Service.
Our self-service system has a new look.
The look has changed, but the system works the same as it did before.
We will update the educational videos with the new system images as they are available.
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Apply for Benefits: What You Should Know Before Applying (7:38)
How does unemployment insurance work? Should I apply? When to apply! How to apply! What happens next?
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Apply for Benefits: Completing the Online Application (9:06)
Tour the online benefit application. View some of the key questions you'll answer.
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Tour Your Account (6:29)
Explore your account features - Important messages - Action items and reminders - Status - Payment history - Maintain banking and contact.
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Benefit Payment: How to Get Paid (9:22)
Learn about requirements, eligibility, other income, deductions and withholdings that may affect your payment.
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Appeal: Filing an Appeal (12:10)
If you disagree with a determination you receive, the law gives you the right to file an appeal.
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Appeal: Appeal Hearing (9:31)
How to effectively prepare for and participate in your hearing. What happens during and after the hearing.
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Password: Key to Your Account (5:11)
Find out how your password is used to do business with us, the importance of keeping your electronic signature secure, and some tips for creating your password.
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Password: Forgot it? Don't Guess - Reset! (4:38)
Avoid locking your account. You can reset your password online or by phone.
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Password: Help! My Account is Locked (5:03)
Learn what to do if you receive a message that your password is suspended or your account is temporarily locked.
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Request for Information: I Received One...Now What? (9:13)
We need facts to determine your eligibility. Respond online, by fax, or my mail.