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Information Handbook

Protect your private information

Report a potential imposter account immediately

Unfortunately, identity theft is now commonplace. If an identity thief obtains your private information, they may use it to create an imposter unemployment insurance account in your name. They do this to try to steal money from the Unemployment Insurance Program.

If you received this handbook in the mail, but did not apply for a benefit account, please submit a fraud report on our website. You can find the form at:

Be cautious of phishing scams

textmsg2In a phishing scam, an identity thief will create a large list of email addresses or phone numbers. The identity thief then sends out a mass email or text message (like the image on the right).

Phishing messages usually sound like they came from an organization you trust. They will often mention some kind of urgent problem, like:

  • “There is an error or problem with your account” 
  • “Your application for benefits is incomplete” 
  • “You were a victim of fraud”

Phishing messages usually include a link or attachment. Sometimes these links/attachments will cause malicious software to download to your device. In other cases, phishing links/attachments will lead you to a fake website designed to steal your information.

Here are a few tips to protect yourself from phishing scams:

  • You should ALWAYS assume text messages or social media messages about your unemployment account are fraudulent. We will NEVER contact you on Facebook, Twitter, Instagram, or text message. 
  • We do send emails occasionally, but our emails NEVER include web links. Be very cautious about clicking any link you get via email. 
  • If you need to apply for benefits or request benefit payments, ALWAYS start by going to our official website ( 
  • We will NEVER call you to ask you for your username, password, Social Security number, or bank account information.
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