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Information Handbook

Using your password

Your password and Social Security number:

  • Allow you to securely access your benefit account.
  • Serve as an electronic signature.
  • Keep your data private.

If you forget your password, you can reset it: reset

Online at

  1. Select Applicants and then Log in to your account.
  2. Enter your Social Security number, select the checkbox "Forgot your password," and then select Login.
  3. Answer the security question you chose when you applied for benefits. Reset your password.
    • If you forgot the answer to your security question, use the phone and follow the instructions below.

By phone:

  1. Call the automated phone system.
  2. Make your language choice: Press 1 for English, 2 for Spanish, 3 for Hmong, or 4 for Somali.
    (If you need another language, press 1 and follow the steps below to reset your password.)
  3. Enter your Social Security number.
  4. When you hear the prompt to enter your password, press the # key.
  5. Answer your security question using the keypad on your phone (up to 8 characters) and then press the # key. Follow the prompts to reset your password.
    • If you do not have a security question on file, you will be connected to a representative.
    • If you forgot the answer to your security question, after multiple attempts, you will either be connected to a representative or hear: "Press 2 to speak to a representative."
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