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Job Opening at the Office of the Minnesota Secretary of State

First time ever ASL call center job during elections

12/26/2019 10:00:36 AM

Icons of a pair of signing hands within a screen

Note that an earlier version of this job posting required "the ability to read, speak and write English sufficient to provide verbal information to Minnesota voters." This requirement has since been removed. Many thanks to the advocates who expressed concern about this requirement. 

Thanks to advocacy from community stakeholders, the Office of the Minnesota Secretary of State and MNCDHH are thrilled to announce that for the first time ever, there will be an American Sign Language (ASL) Office Specialist at the Voter Call Center. That person will be on hand to answer caller questions in ASL on a videophone!

Deaf, deafblind, and hard of hearing callers who do not use ASL will still be able to contact the Voter Call Center through their preferred device such as a captioned phone or TTY (through the 711 relay number). 

Job description

The Office of the Minnesota Secretary of State is looking for a temporary call center worker to staff a voter information call center for approximately eight (8) weeks starting February 18, 2020. Call center staff will receive training to answer questions about general voting procedures, voting eligibility, voter’s rights, voter registration, and absentee balloting.

Experience firsthand the excitement of working in an election office during an election year!

Minimum Qualifications

  • Ability to communicate proficiently in American Sign Language (ASL).
  • Excellent interpersonal skills and the ability to deal effectively with diverse populations in a positive, courteous, helpful manner to deliver services.
  • Customer service skills sufficient to communicate effectively with diverse communities and work as a member of a team.
  • Ability to energetically and enthusiastically interact with the general public in a positive way.
  • Ability to quickly learn detailed election procedure information.

Preferred Qualifications

  • Experience with fielding customer service calls.
  • Knowledge of Minnesota election process.
  • Ability to sit/stand for long periods of time.

Find the job

To find and apply for the job, go to Minnesota Careers. Click on "External Applicants" and search for job #37854. 

The deadline to apply is 1/10/2020.

The salary range is $15.43 - $16.10 per hour.

2020 elections

Remember that 2020 is an election year! The Precinct Caucus will happen on February 25, 2020. The Presidential Primary will take place on March 3, 2020. The Primary will occur on August 11, 2020. 

MNCDHH has already released a video newsletter about the upcoming elections in both ASL and English. Review this information at "2020 Presidential Primary: Upcoming election dates and why."

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