COVID-19 Vaccine Appointment Frequently Asked Questions

• All Minnesotans age 6 months and older are eligible to get the vaccine, but not all providers listed on the Find My Vaccine map are offering appointments to all eligible populations. Please contact providers to confirm locations and hours, that they have vaccine doses and appointments available, and that you are eligible for vaccination at that particular site.

No. Some vaccination clinics may ask for medical insurance information so that they can be reimbursed by your insurance company. There will be no cost to you. If you do not have insurance, you can still get vaccinated.

• If you schedule an appointment to receive a vaccine at a state-run community vaccination site, you will be notified by text, email, or landline phone call with appointment details.

• Information will arrive from Primary Bio, Specialysts or Vault Health by email, text, or phone. Emails may arrive from support@primarybio.com or mnvaccineteam@updates.vaulthealth.com, info@solvhealth.com, or mncommunityvax@specialysts.com. (Be sure to keep an eye on your spam folder.) Phone calls may arrive from 954-716-7771 or 855-753-8298. Text messages may come from 844-846-6364 or 855-753-8298. SpeciaLysts messages may be sent via the Trumpia mass email platform.

You will need to provide the following information when you make your appointment (either online or by phone):

• Name
• Minnesota address
• Phone number
• Email (optional)
• Gender/race/ethnicity
• Date of birth 
• Health information, including underlying conditions, current illnesses, and allergies.
• Insurance information (optional - you do not need insurance to get your vaccine)

• You will receive two confirmation emails – one for each appointment – including the date, time, and location. 

• If you only have a landline, you will receive a call on your landline. Phone calls will arrive from 954-716-7771 or 855-753-8298.

• If you do not receive confirmation that you have an appointment, you do not have an appointment.

You will either make appointments for both your first and second dose at the same time, or you will receive information on how to receive your second dose when you get your first dose.

Follow the link in your text or email to cancel, or call 833-431-2053.

No, you cannot transfer your appointment to someone else, but they are welcome to walk-in or schedule their own appointment if they are eligible. 6-month- to 17-year-old patients need parent or guardian permission.

Insurance is not required but you are encouraged to bring your insurance card, if you have insurance. Participants are asked for their health insurance information so the state can bill their insurance company on their behalf. But if you are uninsured, or for any reason insurance does not cover some or all of the cost of your vaccine, the state will cover the difference. Vaccination remains available at no-cost to everyone.

• If you need assistance from another person or service animal, they are more than welcome to accompany you to your appointment. This includes aides, translators, and others.
• Patients between 6 months and 15 years old will need a parent or guardian to accompany them during their appointment. 

• Do not pay your insurance company or the vaccine provider for your COVID-19 vaccine—there is no cost to you for the vaccine. 

• All costs for this vaccine are covered by your insurance company or the federal or state government. Insurance companies may send you an Explanation of Benefits or “EOB” showing the difference between the billed cost of this COVID-19 vaccine and what they have paid. It may even say that a portion is “patient responsibility.” This is simply for your information. It is NOT a bill, and you do not need to pay anything. The vaccination vendor accepts what your insurance pays as full payment.

• If you receive a bill, do not pay it. Call the Minnesota Department of Commerce at 651-539-1600 or 1-800-657-3602 to file an insurance complaint.

You will either make appointments for all of your doses at the same time, or you will receive information on how to receive your subsequent vaccines when you get your first dose.

Yes, there may be security on site to provide for the safety of Minnesotans who have appointments to receive their vaccine.

For questions related to the COVID-19 pandemic and for language assistance, call the MDH COVID-19 Public Hotline, 1-833-431-2053, Monday - Friday: 9 a.m. to 7 p.m., Saturday: 10 a.m. to 6 p.m.