When you apply for unemployment benefits or request a benefit payment, we ask a variety of questions that help us determine your eligibility.
Sometimes, when we need more information from you, an “issue” may be created on your account. You may have to complete an additional questionnaire before we can make any additional payments.
You may see a pending issue on your account if we have information suggesting that:
An issue will also be created on your account if we cannot verify your identity, or if your account is selected for audit.
While you’re waiting for us to resolve the issue, continue to request benefits for each week you are unemployed.
If we need more information from you, we will send you a Request for Information (a questionnaire). This is your chance to provide us with details about your situation.
You can reply to the Request for Information in your online account. You can also respond by mail.
Make sure you respond to the questions completely and honestly. We may verify your answers with your employer or using other information available to us.
It’s a good idea to:
If there is something we missed or something you think we need to know, make sure you mention it.
Once the Request for Information due date has passed, we will review your answers (along with any information we received from your employer). We will then send you a written determination in the mail.
If you disagree with our determination, you can appeal.