Rave Reviews for Stress of Conflict Part 1. Part 2 launches July 19

What people said about Stress of Conflict Part 1:

“Such an EXCELLENT topic and training session! I SO needed to hear this information.”

“Looking forward to the next part of this training.”

“Can we watch this again at a later date?”

“This has been fantastic, and we ignore this stuff at our peril :O
(and we can always do better!!)”

July 19. Resolve at work Consultant Steven Reuter digs into the Stress of Conflict Part 2. You’ll learn a new (and improved) way to solve problems. The approach reduces conflict and the stress that comes with it.

• Catch the Conflict of Stress Part 1 recording if you missed it live.
• Join theConflict of Stress Part 2livewebinar. It starts at noon.

Add the July 19 and Aug. 16 Conflict of Stress webinars to your calendar.

Also in July

July 12. Join Jessica Coats to find out more about how you learn. She’ll cover not only what your learning style means for you, but also how it affects the people with whom you work.

“Knowing one’s particular learning style may prevent mistakes, increase productivity, and reinforce self-confidence,” she said.

Topics Jessica covers include:

• Understanding the three learning styles

· Knowing the characteristics and challenges of each style

• Improving how you learn

Add the Learning Styles in the Workplace webinar to your calendar. It starts at noon.

July 26. Jessica Coates is back on your screen to talk about customer service. The topic certainly isn’t new, but Jessica will share methods that are proven to work. Content includes:

• The importance of quality customer service
• Dealing effectively with customers
• Appropriate ways to deal with upset customers
• Building customer service skills

Add the Customer Service webinar to your calendar. It starts at noon.